Workstation Specialist

Headquartered in New Jersey (U.S), Cygnus Professionals Inc. is a next generation global information technology Solution and Consulting company powered by strong management and leadership team with over 30 person years of experience. Today, Cygnus has strong footprints in more than 4 countries with more than 25 satisfied customers. We strive to extend our presence across industries and geographies with our industry-focused business excellence.

Cygnus Professionals Inc.  has been named by the US Pan Asian American Chamber of Commerce Education Foundation (USPAACC) as one of the "Fast 100 Asian American Businesses" - joining the country's fastest-growing Asian American-owned companies, based on percentage revenue growth over the immediate past two years.

Job Title: Workstation Specialist

Location: Harrisburg, PA

Duration: 6 Months

Position Type: Contract

Interview Type: In-Person

Job Description:

Provide workstation, laptop, and Mac support; including deployment, configuration, and troubleshooting.

***This requisition requires onsite in-person first round interviews only.***

***Client would prefer candidates local to the Harrisburg, PA Area.***

Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities

Monitor incident queues for issues and take ownership and assist customers as required

Keep all support tickets up to date and well documented

As required, provided documentation on issue resolution for other teams

Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Required Skills:

• Deploying PC's and providing support to end users in a large enterprise environment (500 PC's +). Required 3 Years

• Develop, test, maintain PC images. Required 3 Years

• Experience supporting PC's in a large domain environment. Required 3 Years

• Install and configure PC hardware and peripherals. Required 3 Years

• Repair PC's by replacing hard drives, motherboards, memory, etc. Required 3 Years

• Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC's, laptops, and Apple OSx MAC's. Required 3 Years

• Knowledge of Active Directory and experience troubleshooting GPO's and name resolution. Required 3 Years

• Experience with managing profiles and certificates on Microsoft Windows PC's, laptops, and Apple OSx MAC's. Required 3 Years

• Experience supporting Microsoft Windows PC's, laptops, and Apple OSx MAC's using remote tools (SCCM remote, RDP, ARD) Required 2 Years

• Application Support for MS Office 365 on Microsoft Windows PC's, laptops, and Apple OSx MAC's. Required 2 Years

• Experience integrating Macintosh systems into an Active Directory Domain environment. Required 1 Years

• Scripting with VBS and PowerShell Highly desired 2 Years

• Configuration Management Console queries and reporting. Highly desired 2 Years

• SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. Highly desired 2 Years

• Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). Highly desired 2 Years

• Microsoft Certification. Highly desired

• Able to communicate in a clear manner. Desired

• Change oriented - improve processes and confront difficult circumstances in creative ways. Desired

• Demonstrated customer focus; building strong customer relationships. Desired

• Effectively evaluate information to make correct decisions. Desired

• Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. Desired

• Strong team player - collaborate with others, be open to other ways of doing things. Desired

• Interested in emerging technologies demonstrated through training and attending technical events. Desired

All your information will be kept confidential according to EEO guidelines.