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**** This position is 100% on-site in Harrisburg, PA. ****
Our direct client has an opening for a Workstation Support Specialist position # 728192. This position is for 6-12+ months, with option of extension, and will be worked 100% on-site in Harrisburg. Candidate must work EST business hours.
If you are interested, please submit the following:
YOUR CURRENT RESUME
YOUR HOURLY RATE
Below is the job description Resumes due ASAP
Position Description:
NOTE: This team member will report daily 100% onsite to the 4th floor of The Keystone Building (located at 400 North Street, Harrisburg, PA 17120).
There is metered, on-street/parallel parking in front of and around the building. Client is not responsible for parking costs. The work hours for this position will be 8 AM 4:30 PM ; half hour lunch hour can be taken anytime between 11 AM 12:30 PM.
- Dress Code: Business/Casual. No shorts, flip flops, graphic t-shirts, etc.. Khakis, jeans, polos, casual athletic shoes are okay.
Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PCs that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
Essential Responsibilities
Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required, provided documentation on issue resolution for other teams
Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
Required/Desired Skills:
Deploying PCs and providing support to end users in a large enterprise environment (1,000 PCs +). - Required - 3 Years
Develop, test, maintain PC images. - Required - 3 Years
Experience supporting PCs in a large domain environment. - Required - 3 Years
Install and configure PC hardware and peripherals. - Required - 3 Years
Repair PCs by replacing hard drives, motherboards, memory, etc. - Required - 3 Years
Experience with security, disk encryption, and anti-virus products on Microsoft Windows PCs, laptops, and Apple OSx MACs. - Required - 3 Years
Knowledge of Active Directory and experience troubleshooting GPOs and name resolution. - Required - 3 Years
Experience with managing profiles and certificates on Microsoft Windows PCs, laptops, and Apple OSx MACs. - Required - 3 Years
Experience supporting Microsoft Windows PCs, laptops, and Apple OSx MACs using remote tools (SCCM remote, RDP, ARD) - Required - 2 Years
Application Support for MS Office 365 on Microsoft Windows PCs, laptops, and Apple OSx MACs. - Required - 2 Years
Experience integrating Macintosh systems into an Active Directory Domain environment. - Required - 1 Years
Scripting with VBS and PowerShell - Highly desired - 2 Years
Configuration Management Console queries and reporting. - Highly desired - 2 Years
SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. - Highly desired - 2 Years
Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). - Highly desired - 2 Years
Microsoft Certification. - Highly desired - 2 Years
Able to communicate in a clear manner. - Desired
Change oriented improve processes and confront difficult circumstances in creative ways. - Desired
Demonstrated customer focus; building strong customer relationships. - Desired
Effectively evaluate information to make correct decisions. - Desired
Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. - Desired
Strong team player collaborate with others, be open to other ways of doing things. - Desired
Interested in emerging technologies demonstrated through training and attending technical events. - Desired
This is a remote position.
