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SalaryWe have a Contract assignment available with our client in Harrisburg, PA.
Position: Workstation Specialist (PC Support Technician)
Location: Harrisburg, PA
Duration: 6+ Months
***This requisition requires only a virtual interview via Teams with video-enabled.***
***Client would prefer candidates local to the Harrisburg, PA Area.***
This team member will report daily 100% onsite to the 4th floor of The Keystone Building (located at 400 North Street, Harrisburg, PA 17120).
There is metered, on-street/parallel parking in front of and around the building. PennDOT is not responsible for parking costs. The work hours for this position will be 8 AM – 4:30 PM with an half hour "working" lunch.
Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
Essential Responsibilities
- Monitor incident queues for issues and take ownership and assist customers as required
- Keep all support tickets up to date and well documented
- As required, provided documentation on issue resolution for other teams
- Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
Required/Desired Skills
Skill
Required / Desired
Amount
of Experience
Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +).
Required
3
Years
Develop, test, maintain PC images.
Required
3
Years
Experience supporting PC’s in a large domain environment.
Required
3
Years
Install and configure PC hardware and peripherals.
Required
3
Years
Repair PC’s by replacing hard drives, motherboards, memory, etc.
Required
3
Years
Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
Required
3
Years
Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution.
Required
3
Years
Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
Required
3
Years
Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD)
Required
2
Years
Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
Required
2
Years
Experience integrating Macintosh systems into an Active Directory Domain environment.
Required
1
Years
Scripting with VBS and PowerShell
Highly desired
2
Years
Configuration Management Console queries and reporting.
Highly desired
2
Years
SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.
Highly desired
2
Years
Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).
Highly desired
2
Years
Microsoft Certification.
Highly desired
2
Years
Able to communicate in a clear manner.
Desired
Change oriented – improve processes and confront difficult circumstances in creative ways.
Desired
Demonstrated customer focus; building strong customer relationships.
Desired
Effectively evaluate information to make correct decisions.
Desired
Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.
Desired
Strong team player – collaborate with others, be open to other ways of doing things.
Desired
Interested in emerging technologies demonstrated through training and attending technical events.
Desired
Sarum LLC68-60 Austin Street, Suite 403,
Forest Hills, NY 11375
Phone# 646-480-0006
Email : info@mysarum.com
www.mysarum.com
Job Type: Contract
Salary: $20.00 - $24.00 per hour
Expected hours: 40 per week
Experience level:
- 3 years
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
