Workstation Specialist

In search of a Workstation Specialist Local to Hollidaysburg, PA area with advanced PC installation, support and troubleshooting experience to work with existing Delivery Center IT team members to support users located at various offices, construction field site offices, county stockpiles, and other remote offices throughout their geographic five-county region within the Commonwealth. The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout the District. Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments. The ability to use diagnostic software is required. The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required. The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required. The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM. The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required.

Although the primary focus of this position is to support field site offices, the Workstation Specialist will also be required to support all other areas including all units throughout PA.

Specific duties for the position include:

1.Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals.

A.Installs and configures PC hardware and peripherals to meet user requirements.

B.Installs and troubleshoots Cisco VPN routers.

C.Connects/disconnects PCs and printers to the network or local device.

D.Assigns workstation names for PCs being added to the network using Active Directory.

E.Installs related software (Windows, applications, network drivers) needed for proper functioning of the complete system and all interconnected devices.

F.Installs and configures CISCO AnyConnect VPN software.

G.Upgrades or repairs existing PC equipment by replacing or adding memory, hard drives, and I/O cards as required.

H.Installs and tests images.

I.Plan, schedule, and track hardware deployments.

J.Install and troubleshoot Cat5e/6 network cabling, terminations, and patching.

K.Train end users on use of newly deployed equipment and/or software.

2.Provides direct support for workstation requests and issues.

A.Responds to workstation related trouble calls both on-site and remotely.

B.Provide PC related support to end users via in person, telephone and e-mail.

C.Process requests for enterprise user accounts.

D.Troubleshoots individual PC problems resulting from SCCM pushes.

E.Run SCCM reports and monitor workstations for compliance.

F.Creates and updates Remedy tickets.

3.Garage Diagnostics Software.

A.Ensures mobile devices and adapters are kept current with latest patches, drivers, firmware, and software updates as well as routinely monitoring devices to ensure they are being connected to the LAN and receiving updates.

B.Masters the troubleshooting procedures and support requirements for the garage diagnostic software and adapters.

4.Mobile iOS device support.

A.Configures and issues new iPhones and iPads.

B.Troubleshoots issues and provides training to users.

C.Monitors and updates devices in MDM Console.

5.Ensure complete and accurate equipment inventory.

A.Unpacks/packs computer equipment.

B.Receives, checks in, and inventories equipment and reports all inventory transfers.

C.Records inventory information and updates Remedy Asset Management System.

D.Runs reports from Remedy Asset Management System.

E.Coordinate equipment deliveries and pickups with staff.

6.Telecommunications.

A.Support for telecommunication equipment and services, to include wiring, analog lines, VoIP sets, audio and video conference equipment, smartboards, web conferencing, and unified communications (i.e. Microsoft Teams).

7.Document technical processes and/or update existing documentation, if needed.

8.Identify and recommend opportunities for efficiency gains.

Additional Skills & Qualifications:

This position is 40 hours per week. The general core business hours are within the 7 AM - 5 PM range, but the exact work schedule will be discussed during the interview.

Candidate must be local to the Hollidaysburg, PA area (Blair County)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.