Workplace Experience Manager

Job Summary

The Workplace Experience Managerbuilds, designs, and operates environments that attract top talent, foster collaboration, nurture employee success, and promote retention. Our vision is to provide effective, practical, and productive workplace environments that reflect the Compass personality and provide a home for employees to thrive. Our teams are known to be fun, resourceful, solution-oriented, proactive, and thoughtful. As Workplace Experience Manager, you will be responsible for creating a safe and welcoming environment for our employees while promoting our clients culture. You will also work directly with a variety of vendors and employees while presenting yourself as a voice of of the client.

Key Responsibilities:

Hospitality:

• Requires the ability to interact with all clients in a professional and friendly manner despite periods of stress.
• Teamwork -one team mentality, demonstrate respect, share the workload, and trust your colleagues
• Multi-tasking ability -balance multiple inputs and needs to reach the needed objective.
• Flexibility -be enthusiastic, adaptable and resilient
• Attention to detail -seek clear understanding and drive all issues to successful resolution
• Time management -use your time effectively and productively
• Communication -understand verbal and non-verbal cues, be an active listener. Show genuine respect and empathy.
• Interpersonal skills -demonstrate cultural awareness. Create a memorable experiences. Demonstrate care for others.
• Problem solving -accurately and objectively define issues. Take initiative to resolve.

Qualifications

• Minimum of 4+ years in a hospitality and experience in a service oriented environment
• Degree in Business, Operations Management, Workplace Management or related field preferred.
• Experience with complex operational, process, and performance improvement projects with a proven ability to translate strategy into action that drives clear and measurable outcomes.
• Ability to lead and influence in a highly matrixed organization, with excellent relationship management skills.
• Financial and analytical acumen, able to make reasoned, calculated decisions based on data, critical thinking and pattern recognition.
• Strong communication, organizational, analytical, critical thinking, and team building skills. Strong ability to quickly adapt and address complex challenges in collaborative and creative ways.
• Professional presence and excellent communication skills (written, verbal, and non-verbal).
Ability to motivate and lead self and others to deliver results with agility.

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