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Form of workOverview
Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees
Job Summary: Responsible for all aspects related to entering of medication orders and workflow management.
Responsibilities
Job Duties:
Qualifications
Attendance Requirements:
Educational Requirements:
Experience:
Special Conditions of Employment:
Job Skill Requirements:
Required Training:
Behavioral Traits Required:
Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees
Job Summary: Responsible for all aspects related to entering of medication orders and workflow management.
Responsibilities
Job Duties:
- Responsible for daily preparation of call center workflow
- Responsible for accurate data entry of incoming prescriptions and refills
- Responsible for maintaining prescription refill requests
- Responsible for Foundation Assistance management
- Responsible as a backup for inbound/outbound calls as required
- Responsible for accurately selecting billing and shipping methods for incoming patient orders
- Provide clinical services in TherigySTM
- Provides resolution to customer service issues to ensure member satisfaction
- Work with members to provide resolution to payment related issues on accounts/orders
- Maintain and keep reasonable production as determined by supervisor
- May assist in orienting and training new employees
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned
Qualifications
Attendance Requirements:
- Must be available, and on-time for scheduled work shifts.
- Must be able to work nights as required.
Educational Requirements:
- Minimum: High School Diploma or GED
- Preferred: Pharmacy technician or related certification
Experience:
- Past experience in a customer service related field
- 6-12 months experience as a Pharmacy Technician
Special Conditions of Employment:
- Drug test
- Initial and continuous exclusion and sanction/disciplinary monitoring
- Any and all additional eligibility requirements based on the specific position
Job Skill Requirements:
- Broad knowledge of medications, physician orders, and pharmacy systems
- Strong communication skills
- Outstanding customer service skills
- Excellent organization skills
- Ability to multitask and prioritize
- Excellent computer and keyboarding skills
- Successful completion of a pre-employment and/or random drug screening test
Required Training:
- HIPPA Privacy Course
- HIPPA Security Course
- Fraud, Waste, and Abuse Course
- MethGuard Course
- HIPPA Privacy CE Mastery Exam
- HIPPA Security CE Mastery Exam
- Fraud, Waste, and Abuse CE Mastery Exam
- MethGuard CE Mastery Exam
Behavioral Traits Required:
- Cooperation: Must work harmoniously and effectively with fellow employees, supervisors and others you are in contact with
- Initiative: Must work within supervision guidelines and assume additional responsibilities
- Flexibility: Must be willing to work variable work schedules, including nights and assist others as requested and available, and be willing to perform all assigned work
- Adaptability: Must respond to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations, apply current knowledge in new environments and experiences
- Involvement: Must enjoy the demands of the job and work with interest and enthusiasm
- Customer Service: Must provide superior customer service (for Noble customers, fellow employees and business partners), listen attentively to their needs and respond appropriately
- Safety: Must take care of equipment and employ good safety habits
- Leadership: Must gain acceptance of ideas and accomplish goals through subordinates, peers and teams
