Order Processing Specialist

Order Processing Specialist

The Order Processing Specialist is responsible for the beginning of the order fulfillment process. This role focuses on accurately entering and maintaining detailed distributor and customer purchase orders (PO) and signed sales quotes into Epicor.

Before we continue to dive into the requirements for the role let’s talk about Why you should join Laundrylux?

Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning

Diversity Initiatives: We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company.

• We offer a comprehensive health benefits package including medical and dental plans as well as 401(k) and so much more! Ask our recruiting team for more information.

Back to the role:

• Maintain a shared inbox to monitor incoming orders and revisions and track pending requests. Acknowledge receipt of customer PO through email.
• Enter detailed sales orders into Epicor including correct PNC’s, pricing, discounts, special sales programs, addresses, territory, mark for, order type, quantity, etc.
• Ensure accurate entry of POs by following up with customers regarding incomplete information or discrepancies.
• Enter ancillary equipment on sales order using information from Customer Care.
• Provide sales order acknowledgement from the Epicor system.
• Attach all related documents to the sales order. Utilize notes and comment fields to further communicate with anyone who views the sales order.
• Crosstrain in Parts to help process orders or cover parts phone queue, as needed.
• Daily review of any orders on user hold.
• Create new customer accounts for order entry into Epicor.
• Add and maintain the Epicor customer ID in Avalara (tax exempt certificate repository).
• Communicate with Engineering for the creation of new PNCs.
• Verify pricing and discounts using current price book and discount documentation.
• Provide professional and prompt communication throughout the order process to both internal and external individuals.
• Uphold all Order Desk service level agreements.
• Perform other duties as assigned by management.

• Minimum of 2 - 4 years of detailed order entry experience in a sales support environment, manufacturing experience a plus.
• Proficient in MS Office.
• Proven track record to multi-task with shifting priorities.
• Self-driven, high energy, and results-oriented with a clear focus on providing WORLD CLASSSERVICE.
• Must have a strong business acumen, professionalism, work ethic, and sense of urgency to accurately complete tasks.
• Excellent verbal, active listening, and written skills.
• Take pride and ownership to build and maintain strong business relationships by providing superior customer care to our distributors, end-users, and co-workers. Offer NO excuses or place blame on others. Promote a Win-Every-Deal attitude.
• Exemplify our CORE principles: Control, Ownership, Reach, and Endurance
• College preferred.
• Bilingual a plus.

$25-28 per hour  Depending on Experience

People, Share Responsibility, Integrity, Excellence, Customer Focused, Meaningfulness and Fun

If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Our company participates in E-Verify.