Work And Family Program Supervisor

Summary
Work and Family Life direct services fall under Core Family Readiness Programs to include but not limited to: Deployment and Mobilization Support, Ombudsman Training Support, Relocation Assistance and Support, Life Skills Education, Transition Assistance, Family Employment Readiness, Personal Financial Management and Emergency Preparedness and Response.
2 positions at Naval Station Norfolk in Norfolk, VA
1 position at Naval Air Station Oceana in Virginia Beach, VA
This job is open to

• The public
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency
Please see the "Who May Apply" section under the Qualifications section.
Duties
Supervisory duties comprise 40% of incumbent's time and include but are not limited to:

• • Directs work to be accomplished by staff.
  • Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.
  • Conducts annual performance reviews of staff.
  • Participates in staffing decisions.
  • Ensures staff receives proper training to fulfill requirements of their positions.
  • Addresses potential disciplinary and/or performance issues timely and takes appropriate corrective action(s) as necessary.
  • Supports CNIC's EEO policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understand and adhere to the policy: and ensures treatment of all staff is fair and equitable.
  • Directly supervises and leads staff assigned to WFL program positions to include WFL non-clinical case managers, WFL Consultants, and Education Services Facilitators.

Program Duties comprise 60% of incumbent's time and include but are not limited to:

• • Applies concepts, principles, and theories relating to WFL services delivery systems to analyze and interpret complete social and behavioral data concerning clients; and to assess factors of personality structure and dynamics as they affect findings of aptitudes and interests.
  • Represents the Center at professional conferences and committee meetings in and outside of the region. Supports Emergency Family Assistance {EFA) exercises and real life operations.
  • Networks and coordinates with Navy and civilian human service agencies to stay aware of available services, ensures required services are provided when referrals are made, and provides information assistance to such agencies when requested.
  • Assesses needs and provides WFL and education services to leadership, organizations, and populations serviced by the FFSC.
  • Develops and uses self-assessment, community-assessment, and various measurement tools to identify trends, organizational needs, and Navy demographics profiles relevant to WFL educational services.
  • Evaluates and interprets data to identify and clarify issues and concerns; recommends appropriate course of action to positively affect Navy family WFL relationships, mission readiness, recruitment and retention.
  • Develops and implements procedures to monitor, analyze and document service effectiveness.
  • Serves as primary train-the-trainer, ensuring all staff maintains high program presentation skill levels, by monitoring program delivery and creating skill-building programs.
  • Develop, manages, continuously monitors, and updates standardized local Educational Services (ES) curriculums.
  • Serves as a Technical Assistant (TA) for all Contractor WFL services. Completes all required TA training. Reviews/signs Contractor work schedules, leave, travel, and training requests as delegated by supervisor.
  • Serves as a Trusted Agent for the Contract systems. Monitors Contractor performance requirements; infom1s supervisor of contractor performance issues.
  • Reviews WFL group programs and services to ensure completion IAW Performance Work Statement and shows an accurate accounting for services in the automated system in use by the FFSP.
  • Institutes organizational procedures that promote communication and harmonious working relationships among the team to develop individual strengths and provide for effective accomplishment of Center's mission.
  • Represents the team to provide FFSC Leadership policy interpretation and implementation for all education services, ensuring local instructions, standard operating procedures, and guidance reflect current directives, instructions, and laws.
  • Maintains necessary program and administrative materials and files; makes available Family Readiness policies, procedures, directives, and instructions to the team.
  • Identifies and advocates for resources as well as for information and decisions on major work issues.

Requirements
Conditions of Employment

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must be able to work varied work schedules to include split days off, evenings, weekends, and holidays when circumstances require to include natural disasters, deployment support, and establishment of emergency family assistance centers (EFACs).
• Must have or be able to obtain and maintain a valid state driver's license
• Must have or be able to obtain (within one year of hire) and maintain Contracting Officer's Representative certification.

Qualifications
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
A qualified candidate possess the following:

• • Knowledge of the organization's strategic plan, mission, vision, functions, policies, procedures, values and goals.
  • Knowledge of and skill in applying a wide range of concepts, principles, and theories relating to one or more of the social or behavioral fields and of social services delivery systems to analyze and interpret complete social and behavioral data concerning the client; and to assess factors of personality structure and dynamics as they affect findings of aptitudes and interests.
  • Knowledge of a wide range of Federal and Navy policies, regulations, and principles pertaining to the position of education services for military community support programs, their mission and objectives.
  • Knowledge of the military lifestyle and military community suppol1 programs.
  • Knowledge of Navy Contracting policies and procedures.
  • Knowledge of CNICs EEO policy and procedures.
  • Skill in interviewing and counseling to enable clients with a wide variety of vocational, educational, and disability problems to receive, assimilate and make realistic career, transition, relocation, and other life and work choices; establish the nature and extent of concerns, issues; provide assistance in developing goals and plans: and determine appropriate referral services options.
  • Skill in using various computer software databases, spreadsheets, word processing, and network programs (e.g., Internet, Outlook, Fleet and Family Support Management Information System (FFSMIS), Word, Excel, and PowerPoint.
  • Ability and knowledge to supervise a diverse workforce of government and contracted employees to accomplish the FFSC's mission of providing support to service members and their families.
• Ability to communicate the integrated team's strategies, goals, objectives, work plans, work products and services.
• Ability to represent the team in dealings with the FFSC Director for the purpose of obtaining resources (e.g. computer hardware and software, use of overtime or compensatory time), and of program goals and objectives, the reliability of fiscal reports and thereby, the performance and standing of the organization. of program goals and objectives, the reliability of fiscal reports and thereby, the performance and standing of the organization.

Education
Must have a Bachelor's Degree in a Social Science or related Behavioral Science field.
OR
Four years of appropriate experience equivalent to a major in the field, applying a wide range of concepts, principles, and theories relating to one or more of the social or behavioral science fields and social services delivery systems in order to analyze and interpret complete social and behavioral data concerning the client; and to assess factors of personality structure and dynamics as they affect findings of aptitudes and interests.
Additional information
Salary is dependent on experience and/or education.
Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education.
This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

• Benefits
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How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

• Benefits
  Review our benefits
• Required Documents
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  The following documents are required at the time of application:
  
  • Resume
  • Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s)
  • If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
  • If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
  • If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
  • If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
• How to Apply
  To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
  The complete application package must be submitted by 11:59 PM (EST) on 11/28/2023 to receive consideration.
  To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
  To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12215234
  It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
  Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
  To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
  DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
  Agency contact information
  CNRMA NAF HRO
  Email
  midlantnafhr_rec.fct@navy.mil
  Address
  NAVSTA Norfolk - Navy NAF HRO 1200 Fechteler Road Norfolk, VA 23505 US
  Next steps
  Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
  If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your appl...