Women's Shelter Intake Specialist

Do you feel called to work in a Christian Ministry?

Do you want to work where you make a difference in the lives of others?

Join us at the Atlanta Mission, where we make a difference in the lives of over 1000 men, women, and children every day by providing food, shelter, clothing, counseling, vocational and spiritual guidance. We get to witness radical life transformations.

As an Intake Specialist, your role is critical to our ministry as the first point of contact, and a gatekeeper to our services. You will quickly assess the needs of our clients and triage them to determine the best available services.

Essential Duties And Responsibilities:

This position requires an understanding of the entire scope of services provided by Atlanta Mission to determine our ability to meet our client's immediate and long-term needs.

• Ensures a warm and engaging client experience by welcoming them to Atlanta Mission, and works to build rapport

• Responds to admission inquiries through various channels (walk-ins, phone, email)

• Performs initial screenings for admissions to determine our client's eligibility for internal or external services

• Ensures clients complete paperwork correctly and enters information into the client management database

• Collaborates and communicates with other teams to facilitate the intake and orientation process for new clients

• Performs new client orientation and explains types of services offered by Atlanta Mission

• Assigns beds to clients in the management database

• Meets clients'needs by providing bed rolls, hygiene and clothing items, marta cards, etc

• Serves as a campus tour guide for clients

• Assists with crisis intervention management through the utilization of crisis intervention and de-escalation techniques

• Assists with client check-in which may include carrying their personal belongings

• Assists with the coordination of health checks and screening for communicable diseases

• Transports clients to external resources that are not accessible via public transportation

You will uphold the following Christ-Centered values:

• Humbly Serve: You strive to live, Love and Lead like Jesus
• Faithfully Steward: You honor and wisely use the time, talent and treasures that God has provided
• Courageously Innovate: You are driven towards excellence, you continuously learn, adapt and improve
• Joyfully Celebrate: You intentionally appreciate and recognize all that God is doing in and through all the stakeholders of Atlanta Mission.
• Strength in Unity: You embrace God's desire for oneness and kingdom-focused unity.

Position Requirements:

• Possess a working knowledge of (1) the process of mental illness, (2) the diagnostic and statistical manual of mental disorders (DSM) and (3) recovery philosophy

• Knowledge and appropriate therapeutic boundaries for working with vulnerable populations

• Ability to use objective and subjective measurements to assess and analyze client's needs

• Persuasive manner and skills in overcoming resistant and defiant clients

• Engages and establishes good rapport with a diverse group of people

• Ability to resolve conflict effectively

• Ability to leverage motivational interviewing to accurately assess client's need and match to internal and external resources

• Strong crisis intervention and de-escalation skills

• Well organized, diligent and reliable in following through on commitments

• Ability to prioritize all aspects of the job through time management and organizational skills while maintaining accuracy and attention to detail

• Ability to read, analyze, and interpret clinical documents including but not limited to medical reports, psychological evaluations, and psychiatric diagnoses

• Ability to work independently, collaboratively, and cross-functionally to carry out a variety of critical and time-sensitive projects without detailed instructions

• Ability to quickly establish a rapport with diverse individuals to collect the necessary information

• Ability to respond effectively to the most sensitive inquires or complaints

• Adheres to all laws, regulations, codes of conduct/ethics governing the client/staff relationship

• Reports legal, ethical and/or safety concerns and ensures client compliance of policies

• Must have valid driver's license, good MVR, and be older than 21 years old to drive company vehicles

Physical Requirements:

• Must have the ability to remain in a stationary position (standing, walking or sitting)

• Must have the ability to stoop, kneel, crouch, or crawl

• Must be able to frequently ascend/descend stairs

• Must have the ability to constantly operate a computer and other office equipment, such as a copy machine, calculator and computer printer

• Must be able to lift up to 50lb

What we Have to Offer You & Your Family

Employee Benefits:

• Retirement Savings with Matching Contribution
• Medical Insurance
• Dental & Vision Insurance

Employer Paid Benefits:

• PTO: 3 weeks during the 1st year
• 10 Paid Holidays
• Life Insurance
• Short-Term Disability
• Travel Assistance Program
• Employee Assistance Program (EAP)
• Medical Concierge
• Spiritual & Professional Training & Development