Clinical Intake Specialist

Jewish Family & Career Services of Atlanta (JF&CS) offers best-in-class, person-centered programs and resources to transform lives. Building on our 125-year history, we are here to help individuals and families of all faiths live to their full potential. Guided by Jewish values, we are a welcoming community, and our experienced professionals bring integrity and compassion to their work in the fields of aging and older adults, career counseling, dentistry, mental health, intellectual and developmental disabilities, and need-based support services. We serve thousands of individuals annually regardless of age, race, religion, national origin or ability to pay.

Working at JF&CS:

At JF&CS, we hold these values close to our heart: Commitment and integrity, compassion and respect, innovation and collaboration, professionalism, and responsiveness to diverse needs. Guided by Jewish values, and voted a Top Workplace for 2022 by the Atlanta Journal-Constitution, we are a welcoming community of professionals passionate about making a difference in the community. For testimonials from staff on what it’s like being part of the JF&CS family, you can visit our Careers page.

Benefits:

• Up to 20 days paid time off per year
• Paid holidays
• Health, Vision, Dental Insurance
• 401(k) savings plan with employer matching
• Paid Parental Leave

JF&CS is now seeking a full-time Clinical Intake Specialist.

PURPOSE:

JF&CS Atlanta Clinical Services Team is seeking a dedicated and compassionate Clinical Intake Specialist. The Clinical Intake Specialist plays a crucial role in facilitating the smooth and efficient intake process for clients seeking mental health services. The ideal candidate possesses excellent communication skills, a strong understanding of mental health procedures, and the ability to provide empathetic support to individuals in need. The Clinical Intake Specialist will be willing to provide services in a variety of community locations including but not limited to the Dunwoody office and/or telehealth platforms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct preliminary assessments to determine the appropriate level of care and services required by each patient.
• Accurately record client information, health history, confirm insurance details, and any other pertinent data in electronic health records (EHR) systems.
• Review insurance coverage and benefits to ensure accurate billing and reimbursement processes.
• Coordinate appointments for clients with the appropriate clinical services, considering urgency and availability.
• Provide information about available mental health services, treatment options, and the intake process.
• Maintain clear and empathetic communication with clients, families, and referral sources to answer questions and address concerns.
• Work closely with clinical staff, administrative personnel, and referring providers to ensure a seamless client experience.
• Adhere to strict confidentiality and privacy standards in handling sensitive client information.
• Handle crisis situations effectively, utilizing appropriate protocols and providing necessary support to clients in distress.
• Stay updated on relevant regulations, policies, and industry standards related to mental health services and client intake procedures.
• Identify opportunities to enhance the intake process, streamline workflows, and improve overall client satisfaction.
• Generate accurate reports and statistics related to client intake, referrals, and other relevant data as required by management.
• Participate in ongoing training and professional development activities to stay current with best practices in mental health intake procedures.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong interpersonal and communication skills, with the ability to show empathy and maintain professionalism.
• Proficiency in using electronic health record (EHR) systems and other relevant software.
• Excellent organizational skills and attention to detail in managing patient records and documentation.
• Ability to handle stressful situations and emotional conversations with sensitivity.
• May be required to work some evening hours to meet client demand.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

EDUCATION and/or EXPERIENCE:

• Bachelor's degree in psychology, social work, counseling, or a related field (Master's degree preferred).
• Experience in a similar role, such as intake coordination, client support, or healthcare administration.
• Knowledge of mental health terminology, diagnostic criteria, and treatment modalities.
• Familiarity with insurance verification processes and billing procedures is a plus.
• Understanding of clinical ethics, client confidentiality, and compliance with HIPAA regulations.
• Willingness to learn about Judaism and Jewish families.

JF&CS is an equal-opportunity employer committed to providing a workplace free from harassment and discrimination. We embrace our employees' unique qualities, which fuel interest, innovation, and business success. As an EEO employer, JF&CS will engage in interactive dialogue regarding any accommodation requested based on medical or religious considerations.