Address
SalaryGENERAL SUMMARY OF DUTIES:
Responsible for greeting patients, providing intake information and checking patients in and out.
SUPERVISED BY: WIC Supervisor
SUPERVISES: None.
ESSENTIAL FUNCTIONS:
- Greets patients in polite, prompt, and helpful manner. Provides any necessary instructions/directions. Informs appropriate department of patient’s arrival.
- Completes necessary paperwork and uses computer system to generate information necessary for billing and scanning by technologist.
- Updates patient information, collects co-pays, provides any necessary forms that need to be completed, and obtains signatures as necessary.
- Maintains clean, orderly waiting area, hallway, and dressing rooms.
- Answers phones in pleasant manner and deals with patient needs expeditiously. Takes accurate messages and relays necessary messages to staff.
- Schedules patient appointments as necessary.
- Assists patients in preparation for study by dressing appropriately and providing assistance as needed.
- Files patient orders as necessary.
- Assist in other areas as needed and perform other duties as assigned.
EDUCATION:
High school degree or equivalent.
EXPERIENCE:
Minimum of one year work experience, preferably in a medical office setting. Knowledge of medical terminology desirable. Computer experience required.
KNOWLEDGE:
- Knowledge of reception tasks and clinic policies.
- Knowledge of how to use office equipment, including phone and computer.
- Knowledge of customer service concepts and techniques.
SKILLS:
- Ability to communicate clearly in person and on the phone and establish and maintain cooperative relationships with patients, families, physicians, and staff.
- Ability to organize and prioritize tasks effectively.
- Ability to read, understand and follow oral and written instructions and file correctly by alphabetic or numeric systems.
PHYSICAL/MENTAL DEMANDS:
Sitting and/or standing for long periods of time. Occasional stress related to dealing with patient problems and workload. Light lifting (less than 10 pounds). Requires use of office equipment.
ENVIRONMENTAL/WORKING CONDITIONS:
Office setting, well lit and ventilated. Possible exposure to communicable diseases.
Radiology Associates of Tallahassee is an EOE and drug and smoke free workplace
