Wellness Program Coordinator, Bilingual

TITLE: Wellness Program Coordinator

DEPARTMENT: Wellness Program

REPORTS TO: Manager, Wellness Program, East Bay

LOCATION: 1921 San Pablo Street, Oakland

BENEFITS: Yes

STATUS: Full-Time, Non-Exempt

CLASSIFICATION: Professionals

SUPERVISES: N/A

POSITION SUMMARY:

The Wellness Program (WP) Coordinator’s primary responsibilities include a blend of administrative and direct service duties to support the Wellness Program and Project Open Hand’s mission. The WP Coordinator will, manage program contracts, assess and verify eligibility for services, offer case management, and support the Manager, Wellness Program (MWP) as needed to ensure contractual and organizational goals are met.

QUALIFICATIONS REQUIRED:

• Three years’ experience providing direct services in Social Service environment, specifically to clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness)
• Proficient in MS Office, using databases, and internet research
• Flexible schedule with the ability to work in POH’s San Francisco office as needed
• Bilingual in Spanish

QUALIFICATIONS DESIRED:

• Bachelor’s Degree in Human Service field
• Experience working in a nonprofit client services-based setting
• Mental Health or Social Work Experience
• Experience supervising staff
• Bilingual in Spanish, Cantonese, Mandarin, Russian, Tagalog, or Vietnamese

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Responsible for day to day oversight of the Wellness Program, including daily supervision of volunteers and program operations
• Assist the MWP with interviewing and screening of new staff

• Help to monitor and resolve client and staff incidents, includes: reporting necessary information to the MWP, gathering information, facilitating staff discussion regarding intervention, ensuring adequate documentation, writing correspondence, and notifying staff of intervention and resolution
• Coordinate, facilitate, and participate in weekly staff team meetings
• Help establish and maintain policies and procedures for the Wellness Program department, including tracking decisions affecting procedure changes and writing/updating policy and procedure manual
• Provide oversight on assigned contracts, including but not limited to: maintaining knowledge of contract goals, staying updated on contract changes, working with contract contacts, tracking progress toward meeting contract deliverables, helping troubleshoot barriers in meeting contract goals, providing MWP with data for invoices, monitoring visits, and delegating tasks to staff and volunteers as appropriate
• Utilize a client centered, harm reduction model to provide case management to clients that includes but is not limited to: maintaining client caseload as assigned, conducting intake interviews for new and returning clients, assessing and verifying program eligibility, enrollment and assessment of client needs, tracking client adherence, supporting with adherence to POH services, facilitating and following up on referrals
• Ensure proper staffing coverage for assigned contract and department needs
• Assist MWP in representing the Wellness Program department externally and internally at community or partner meetings
• Develop and maintain relationships with referring partners
• Able and available to make decisions and answer questions in the absence of the MWP
• Caseworker duties as needed
• Other duties as assigned

JOB COMPETENCIES/ SUCCESS FACTORS:

• A Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others
• Self-Led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed
• Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues
• Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues
• Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations
• Ethical: Honest, accountable, maintains confidentiality
• Decisive: Thoughtful when considering options, seeks input from others, makes difficult decisions when necessary
• Knowledgeable: Understands facets of job, keeps job knowledge current
• Well Organized: Information organized and accessible, maintains efficient work space, manages time well
• A Strong Communicator: excellent verbal and written communication skills
• Tech. Savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology
• Team Supervisor: Effectively leads and motivates teams through assigned tasks or projects. Holds team members accountable for their work. Recognizes themselves as agency representatives to other staff and volunteers
• Agile: Able to move effectively between big-picture thinking and hands-on logistics
• Takes Initiative: Takes action, seeks new opportunities, strives to see projects to completion
• Problem Solver: Strong analytical skills and able to creatively address and solve problems

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical demands: While performing duties of job, incumbent is occasionally required to move freely about the building; sit for long periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Work environment: The noise level in the work environment varies from moderate to loud. The work environment will be ever changing with new clients, volunteers and staff members all sharing space and working together in the administrative offices and POH Grocery Center

Approval/revision date: 12/5/2023