Welcome Desk Associate

This position is a Full Time position split between our Severna Park and Crofton offices. A travel differential will be added to the hourly rate.

The scheduled shifts are 4 days per week, up to 10 hours per day. No nights or weekends.

COVID-19 Vaccination Requirement:
Our Company policy requires all new hires to be vaccinated against COVID-19 prior to commencing employment.

For over 40 years, the Pediatric Group has maintained a reputation for excellence in pediatric care. Our award winning pediatricians and nurse practitioners offer children expert, comprehensive care. We are committed to developing compassionate and trusted relationships with our families in a warm and friendly environment.

SUMMARY: Welcome Desk Representatives are responsible for providing outstanding customer service by greeting patients promptly, orienting them to their visit and ensuring that all information necessary for the visit and billing process is complete and accurate.

ESSENTIAL DUTIES & RESPONSIBILITIES (nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time):

· Greet patients promptly and professionally

· Ensure patients are given the appropriate paperwork/tablet and direction to complete it when checking in

· Assist the clinical staff in maintaining efficient Care Center flow by directing patients to assigned rooms.

· Notify the Director of Communication & Resource Center or the Practice Administrator of schedule delays

· Alert medical staff of urgent illness by use of the computer diagnosis monitor. Determine patient’s immediate needs and direct them to clinical staff according to protocols

· Review charts for accuracy and completeness at patient checkout and report discrepancies to the Director of Communication & Resource Center or the Practice Administrator

· Complete close out summary and fax to appropriate office

· Review the Welcome Desk communication book regularly for policy changes and other information.

· Complete daily deposit

· Interpret and support corporate goals

· Develop 30/60/90 day plans and reset every quarter.

· Attend all department, management, special project meetings and training.

· Scan medical records and any other required documentation to be scanned into appropriate database

QUALIFICATIONS – (Education and/or Experience): The requirements listed below are representative of the knowledge, skill and or ability required:

· High School Diploma or equivalent required

· Minimum 1 year experience in customer service required in an office setting; medical office experience preferred

· Communication skills: excellent interpersonal skills, ability to read, analyze and interpret documents; ability to respond effectively to all inquiries; ability to write using proper grammar, punctuation, and spelling; ability to present information

· Strong attention to detail with the ability to multi-task and work within a fast-paced environment

· Computer Skills: Proficient in Windows applications; ability to use Excel; word processing; spreadsheets, e-mail and Internet

· Ability to deal with confidential information appropriately

· Relies on judgment and experience to plan and accomplish goals

· Ability to define problems, collect data, establish facts, and draw valid conclusions

· Ability to work independently on projects and as a member of a team

· Ability to multi-task and organize and prioritize workload

· Works well under general supervision

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person