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Form of workAs the Welcome Center Manager is responsible to oversee all aspects of the Welcome Center including: checking in Mini-Vac clients as well as manifesting OPC tours and managing all hotel reservations for Mini-Vac clients. These processes include: booking tours, creating reservations in Concierge, updating client accounts, confirming hotel rooms, handling customer issues, working with the NICC and BPSC, managing Welcome Center Associates and ensuring data integrity. Manages and develops Welcome Center team to fully support marketing efforts while ensuring adherence to established policies, procedures, and company standards.
- Work in conjunction with the DOM to drive retail and hotel sales as well as train staff to book tours from the Welcome Center.
- Drive processes that result in exceptional standards of quality, production and service.
- Train, manage and schedule Welcome Center Coordinators in areas of booking OPC tours, check-in, manifest
- and reservations.
- Assist Field Admin in ensuring data integrity by ensuring employees are entering data correctly and auditing on a
- daily basis.
- Ensure National Sales and Marketing Welcome Center Policies and Procedures are adhered to at all times.
- Train and Monitor staff to ensure that minimum standards as determined by DOM are maintained in each department.
- Hold weekly meetings with Welcome Center Staff, making employees aware of new Vendors, Lead Origins,
- Offers, Premiums, etc.
- Ensure that all guests are processed in a respectful and efficient manner.
- Resolve any client issues with respect.
- Handle NQ's (not qualified) in a separate area.
- Ensure all Welcome Center premiums are tracked, audited and kept secure at all times.
- Manage hotel relationships and assist admin with allotments as needed.
- Assist admin with Tour and Welcome Center allotments as needed.
- Coordinate with the Bass Pro Service Center and the NICC for all Mini-Vac reservations.
- Manage Welcome Center ticket & hotel sales to ensure maximum efficiency and profitability.
- Check-in clients, manifest tours, conduct ticket sales, and perform other basic Welcome Center duties as needed.
- Answer incoming calls and assist the guest reception team when needed.
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Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation ("Bluegreen") as of January 17, 2024.
If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW
Other details
- Job Family Sales Operations/Administration
- Job Function Merit Only
- Pay Type Salary
- Employment Indicator Regular
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