Fulfillment Center Operations Manager

Job Title:Fulfillment Center Operations Manager

Location: Las Vegas, Nevada

Pay Type: Exempt Salary

Department: Operations

Reports To: Operations Director

Monthly Salary: $60,000 - $80,000 dependent upon experience

Position Summary

The Fulfillment Center Operations Manager oversees all warehouse operations as a hands-on leader, training, and motivating warehouse employees, leading by example, and fostering a positive team building culture. Supervise and continuously improve all inbound, outbound, and internal inventory movements to support internal and external customers.

Duties / Responsibilities

• Supervise Shipping and Receiving Associates; provide performance feedback, coaching, training and disciplinary action.
• Direct daily activities, manage workforce scheduling for inbound, outbound shipping and receiving transactions at multiple locations.
• Addresses shipping and processing defects by determining root cause analysis and implementing corrective actions.
• Establish warehouse standard operating procedures (SOP) to maximize warehouse efficiency.
• Coordinate and assist in the loading and unloading of materials, review shipments for accuracy, material receipts and discrepancy resolution.
• Maintain strict adherence to shipping SLAs.
• Working knowledge of small parcel, freight, and full truckload modes of transport
• Oversee warehouse transactions to ensure inventory accuracy, develop metrics and KPI’s.
• Ensure a culture of safety by enforcing safety standards and adhering to standard operating procedures.
• Identify opportunities for improvements and make suggestions to the Director of Operations.
• Other duties as directed by management.

Critical Success Factors

• VISIONARY LEADERSHIP. Displays passion and optimism; inspires respect and trust, mobilizes others to fulfill the vision.
• TEAMWORK. Balances team and individual responsibilities; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
• CUSTOMER FOCUSED. Responds promptly to client needs; solicits client feedback to improve service; responds to requests for service and assistance; meets commitments.
• WORK ETHIC. Ability to work in a fast-paced, high-pressure environment with dedication, passion, integrity, and motivation.
• ORGANIZATION. Exceptional problem solving, task prioritization, follow-up, and quick learner.
• DATA ANALYSIS. Strong information analysis and ability to interpret capabilities with the ability to present detailed technical analysis, assumptions, and recommendations succinctly.
• COMMUNICATION. Excellent communication skills, both written and verbal.

Qualifications

• 5-7 years’ experience in an operations Manager role in a Distribution Center environment, preferably in a direct-to-consumer environment.
• Experience managing P&L.
• Client facing experience required.
• Project Management/Process Improvement skills a must.
• Proficient with Microsoft Office programs for reporting, tracking, and maintaining quality programs.
• Fork truck certified and familiarity with OSHA certification requirements.

Working Conditions, Mental and Physical Demands

• Ability to walk or stand for extended periods of time.
• Ability to lift up to 50 pounds without assistance.
• Must be about to work in a warehouse environment with a noise level up to 85dBA.