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SalaryAre you looking for an opportunity to join a team that makes a real difference? Do you want to be part of a collaborative team that protects and strengthens communities and businesses? If you are looking for all these opportunities and more, then Witt O’Brien’s is the right fit for you.
Position Summary
We are a growing consulting firm in need of a reliable and talented Response Center Operator (Watch stander). Your work as an operator will make a real difference as you support the Response Operations Team including providing first call for assistance to various international clients during emergencies and exercises (e.g. foreign flag vessels, tug and barge companies, oil & gas operators, pipelines). Your work will directly impact our ability to provide industry leading on-demand response services, enabling us to successfully initiate and deliver projects, and rapidly respond to our clients’ needs by having boots on the ground immediately after disaster strikes.
The ideal candidate will have demonstrated experience supporting activities related to emergency response and/or incident management. This position will interact with emergency responders, vessel Captains, Designated Persons Ashore, Federal, State, and Local Agencies, and Energy Industry Clientele. This position requires a professional demeanor and strong verbal and written communication skills. We are looking for a self-motivated, responsible, and confident individual with a commitment to integrity and the ability to prioritize multiple projects, meet deadlines, and work collaboratively with minimal supervision. If this sounds like you, then you have found the right fit in Witt O’Brien’s.
Position Details
- Reports to: Response Center Manager
- Location: Houston, Texas (On-Site, City Center)
- Position Type: On-Call
- FLSA Classification: Non-Exempt
- Pay: Hourly
- Compensation: Commensurate with Experience
- Shift: Must be available to work rotating shifts
- Travel Requirements: Episodic, Less than 25%
Essential Functions
- Answer incoming calls and emails in a timely, professional, and courteous manner
- Represent clients serving as their Emergency Call Center
- Monitor the Ship Security Alert System
- Receive initial incident and/or Emergency situation reports from Maritime and Energy Industry clients, which requires gathering and transcribing information with speed and accuracy
- Make regulatory notifications to government agencies, and alert Duty Incident Commanders, third party responders, and client representatives
- Complete incident reports and documentation, duty logs, and shift hand-off briefings
- Participate in scheduled and unannounced drills and exercises with clients and regulators (e.g. Qualified Individual notification exercises)
- Take initial reports for Government Initiated Unannounced Exercises for Maritime and Energy Industry clients, handling in accordance with internal operating procedures
- Follow and maintain the center tools and resources (e.g. go-kits, client procedures)
- Other duties as assigned
Minimum Job Requirements
- High School Diploma or equivalent
- 1 – 2 years in a prior Incident/Emergency Dispatch role or similar environment preferably in emergency dispatch or hazardous notification center
- Intermediate level skill with Microsoft Office products specifically Microsoft Teams and SharePoint
- Intermediate level computer literacy supporting a variety of software platforms
- Strong attention to detail of one’s own work, including identifying and correcting any spelling and/or grammar mistakes, verifying, and correcting industry specific terms when necessary
- Punctual and dependable with the ability and willingness to work evenings, weekends, holidays, and on-demand (during emergencies)
- Adaptable and patient with the ability to remain calm and professional during times of heightened activity, uncertainty, ambiguity, rapid change, and fixed deadlines
- Ability to communicate clearly, succinctly, and in a manner that appeals to a wide audience
- Ability to triage complex situations and effectively transcribe information accurately
- Ability to remain patient to professionally support international callers where English is not their primary language
- Capable of following a procedure and executing tasks as outlined within a procedure
- Must have basic computer skills and proficient in the use of the Microsoft Office Suite
Preferred Job Requirements
- Familiarity with Maritime & Energy Industry incident reporting requirements and with drill/exercise requirements
- Previous experience in an Incident/Emergency Dispatch environment, emergency response, incident management, and / or law enforcement or security
Job Description Disclaimer
This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs. The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such an interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate.
Commitment to Diversity
- Witt O'Brien's is always looking for the most qualified and experienced professionals with a passion for public safety, emergency management, homeland security, disaster response, and continuity of operations.
- We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Veteran/Disabled
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