Bilingual Call Center Representative

As a Bilingual Customer Support Specialist I (CSSI), you will be responsible for

providing daily phone support to Sunnova’s Partners and customers and imputing data

into Salesforce. The CSSI position is an individual production position and reports

directly to a floor supervisor. The work day as a CSSI may be segmented into two

duties: inbound phone production and outbound phone production. These segments

will be assigned by the supervisor and may change daily based on the company

needs. Specific daily goals, monthly goals and working shifts are subject to change at

any time based solely on company needs.

JOB RESPONSIBILITIES

• Accepting and/or initiating at least 70 calls per 8 hour shift.

• Contacting partners and customers to collect personal payment info &

signatures.

• Collecting and confirming billing/EFT info.

• Creating and confirming Sunnova customer accounts and contacts.

• Providing excellent customer service to our sales partners and customers.

• Creating cases for situations you are not trained to manage.

• All CSSI are expected to provide extensive and exceptional customer service.

• Answer inbound support phone calls and respond to emails from customers and

partners.

• A CSSI is also expected to provide a seamless and solution rendering

experience to all customers and the entire Sunnova team.

• A CSSI is expected to maintain and improve quality results by following

Company standards and recommending improved policies and procedures.

• A CSSI may also be asked to participate in discussions with the operations

management teams regarding the goals and processes.

• Perform any other duties as assigned.

JOB REQUIREMENTS

• 1+ year of customer service skills front line support.

• Must be Bi-lingual (English and Spanish).

• Ability to work at a computer and talk on the phone for 6-8 hours per day.

• Detail oriented with the ability to multi-task.

• Strong problem-solving skills.

• Salesforce.com experience is preferred

• PC skills; Microsoft Office - Excel, Word, & Outlook required.

• Flexible schedule, willingness to work every Saturday and/or evening shifts.

• Very strong organizational and communication (both verbal and written) skills.

• Ability to effectively and accurately transmit, receive and interpret data through

the application of appropriate communication behaviors.

• Knowledge and capability to use the tools, processes, and best practices to

support forecasts that drive business decisions and business planning.

• Eagerness to take ownership of business operations data and responsibly review

data.

• Proven ability to work under pressure and organize, manage and prioritize

multiple deliverables.

• Aptitude to effectively communicate with peers, senior management and

partners.

• Team player that behaves ethically, with highest degree of integrity at all times.

• Highly positive energy, self-motivated and can-do personality.

• Excellent customer service, attention to detail and organizational.

Job Type: Full-time

Pay: From $18.00 per hour

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Experience:

• Call center: 1 year (Preferred)
• Office: 1 year (Preferred)

Work Location: In person