Call Center Representative (Hospital)

Job Post: Call Center Representative
Duration: 03 Months (Contract)
Location: 6330 West Loop South Houston Texas 77401
Pay Rate:$18-20/hr on W2(No Benefits)

• This position is onsite
• Candidate must have vaccination track record of MMR, TDap, Varicella
• 1 year- Customer service experience within managed care or insurance industry Or Call center experience in any industry- Required
• Bilingual (English-Spanish) preferred
• 7am-7pm Monday-Saturday

Job Description :

• Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient
• and professional manner.
• Accurately documenting all calls using the appropriate computer systems.
• Following up on any unresolved queries and completing any call back requests in a timely manner.
• Providing advice, information and solutions to all customers.
• To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the
• campaign you are assigned to work.
• Working to achievable targets within a strong team orientated environment.
• To adhere to quality scripts and to maintain a high level of quality scores.
• Ability to adapt to new changes in a fast pace environment.
• To represent the organization in a positive and professional way at all times.
• Display a positive attitude and high level of commitment.
• To attend monthly meetings to discuss overall performance with your Coordinator along with staff meetings and other
• department meetings as requested.
• Comply with all security requirements identified under HIPPA/PHI and as outlined in Texas Children’s policies.
• Any other duties that may be assigned by your leader.We are in need of bi-lingual agents and request that your focus is to obtain Spanish bi-lingual candidates. However, if you feel you have a strong non bi-lingual candidate, please move forward and submit their resume via Wand

As a reminder, our hours of operation are Monday – Friday, 7:00AM – 7:00PM and Saturday 9:00AM – 2:00PM. Please stress that they could be assigned a shift to work until 7p and Saturday’s. If an applicant is unable to work a late or Saturday shift, please do not move forward with submitting to us. To be fair, we do not take into consideration any preferences or accommodate special requests regarding an assigned shift.

Skills:

• Knowledge of performance expectations in a contact center environment. Medical scheduling and patient registration
• knowledge.
• Understanding patient privacy requirements for protected health information (PHI).
• Basic knowledge of best practice standards for customer service and management of customer expectations.
• Understanding the importance of employee engagement in the contact center environment.
• Ability to use a personal computer and electronic medical record software. The ability to listen and record accurate
• information.
• Must demonstrate self-initiated work behaviors, good verbal and written communication skills.
• Bilingual, English and Spanish preferred.
• If communicating in a language other than English, the incumbent must pass and maintain the Health Care Language
• Proficiency or Interpreter Assessment by MasterWord Interpreter Services.Education

:

H.S. Diploma or GED- Required

2 years contact center, customer service, &/or other
experience in a healthcare setting is required.

Languages:

English Read Write Speak

Spanish Read Write Speak

Job Types: Full-time, Contract

Salary: $18.00 - $20.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Candidate must have Immunizations Track Records of MMR, TDap, Varicella, Hep B:

Education:

• High school or equivalent (Required)

Experience:

• Customer Service in Healthcare: 1 year (Required)
• Hospital Call center service: 1 year (Preferred)

Work Location: In person