Warehouse Supervisor

Hours: 7:15PM to 4:00 (Up to 2.5 hours of Overtime Daily)

Duties:

• Leadership and Team Management:
  • Supervise and lead a dynamic team of 5-20 members and team leaders.
  • Determine staffing levels, assign workloads, and provide ongoing coaching to ensure optimal team performance.
• Customer Satisfaction:
  • Strive for 100% customer satisfaction by achieving:
    • 100% on-time delivery
    • 100% satisfaction with quality standards
    • 100% correct sequencing
  • Focus on continuous improvement and operational efficiency in receiving, identifying, inspecting, and ensuring the quality and inventory control of inbound and outbound shipments.
• Performance Measurement:
  • Measure and report on the effectiveness of team activities and individual employee performance.
• Efficient Operations:
  • Organize and maintain the efficiency of inbound and outbound staging areas.
  • Ensure accuracy in shipments and inventory transactions.
• Communication and Coordination:
  • Communicate job expectations clearly and facilitate effective communication within the team.
  • Interface with customers to address inquiries and resolve issues.
• Administrative Responsibilities:
  • Update FMDS board as required by the Operations Manager.
  • Conduct safety walks to ensure warehouse compliance with 5S standards.
  • Prepare semi-annual/annual performance evaluations for all employees, to be reviewed by the Operations Manager.
  • Establish training plans for new hires following SOP.
• Documentation and Reporting:
  • Create and update WIS (Work Instructions) as needed, under the guidance of the Operations Manager.
  • Maintain accurate records, document necessary information, and utilize reports to project warehouse status.
• Qualifications:
  • Proven work experience as a supervisor is required.
  • Extensive experience with mobile equipment is a must.
  • Proficiency in MS Office and data input/retrieval.
  • Hands-on commitment to task completion.
  • Excellent communication and interpersonal skills.
  • Proven ability to direct and coordinate operations.
  • Strong organizational and time management skills.
  • Excels in a fast-paced, customer-centric environment.
  • Ability to analyze situations from multiple perspectives.

Benefits:

• Medical, Dental, Vision, and Life Insurance
• 401K
• Paid Time Off