Warehouse Manager

Established in 2006 as a division of Golden State Foods, Quality Custom Distribution (QCD) provides custom distribution services to iconic customers throughout the United States, including Starbucks, Chick fil A, and Chipotle. With approximately 3,000 associates, QCD is headquartered in Frisco, Texas, is values-based and provides over 17,000 deliveries a week from 24 Distribution Centers strategically located throughout the country. At QCD, it's all about our people. Our teams are creative, passionate and care about innovatively supporting our customers and developing our teams. Whatever you area of expertise, you can be part of a team that's proud of it's history and excited for our growth-filled future. 

Drive your career forward: Get to know more about how this role makes a big impact on our teams, customers and future. 

JOB SUMMARY:  Manages all activities related to the QCD Orlando's warehousing operations, ensuring that QCD/GSF objectives for efficiency, economy, quality and productivity are met or exceeded.

This location has approximately 280 associates.  

This position is bonus and car allowance eligible.

ESSENTIAL FUNCTIONS:

1. Plans, implements and monitors the day-to-day operations for the Division’s warehousing function, including analyzing operating data and reports, determining manpower needs and monitoring adherence to standards to ensure business plan objectives are met or exceeded. (25%)
2. Manages assigned staff, including involvement in the recruitment and selection process of new employees, assigning work, providing training and development, evaluating performance, and building a motivated, effective team to ensure that organizational goals for diversity, career development, productivity, performance management and employee involvement are met. (25%)
3. Periodically audits operational procedures and programs related to shipping and receiving and implements necessary improvements to achieve expectations for availability, storage, sanitation and security of inventory. (20%)
4. Develops, audits and controls department budget and ensures that operational costs are within plan. Manages the purchase and/or leasing and maintenance of all material handling equipment to achieve safety, longevity and efficiency objectives.  (10%)
5. Ensures compliance with all customer, governmental and Company directives and policies and ensures the preparation and distribution of all relevant reports and quality analyses summaries. (10%)
6. Communicates with Division management and employees and provides relevant reports and analyses to ensure appropriate decision-making. Conducts analyses on special project assignments.  (10%)

1. Performs other related and assigned duties as necessary.

LEADERSHIP/MANAGEMENT RESPONSIBILITY

Supervises, through subordinate management, approximately 50 to 60 employees, including 4 Warehouse Supervisors and 50 associates.  Manages projects with significant financial and strategic impact.  May manage various external vendors.

PERFORMANCE CATEGORIES

• Productivity/quality standards
• Cases per man hour: 215
• Delivery reliability: 25%
• Budget
• Cost containment
• Teamwork within the department and across departments
• Project assignment standards
• Customer satisfaction
• External relationships and compliance with regulatory agencies
• Employee development to meet GSF’s projected near- and mid-term objectives
• Recruitment and retention of workforce to meet GSF’s diversity objectives
• Safety of employees
• Safety of facility and warehouse equipment
• Teamwork within the department and across departments

MINIMUM QUALIFICATIONS:  Education and experience equivalent to:

Education/Certification:

Bachelors’ degree in business administration or related field from an accredited university or college or equivalent experience.

Experience:

7 years of progressively responsible experience in warehousing operations involving multi-temperature environment with receiving, inventory control and shipping and 3 to 5 years of supervisory experience.

Knowledge, Skills and Abilities

Knowledge of (B/basic; J/journey; E/expert):

• Storage and shipment of food or allied products. (E)
• Computerized inventory control systems. (E)
• Warehouse racking systems/processes (E)
• Management/supervisory concepts and techniques (E)
• Project management concepts and techniques (E)
• Relevant safety policies, practices and procedures (E)
• Regulatory policies and procedures, including OSHA, AIB, HACCP, and DOT (J)
• Forklift and palletjacks (J)
• Budgetary concepts and procedures (J)
• PC word processing/spreadsheet software (J)
• AS400 computer system (B) 

Skill and ability to:

• Serve as a team member, facilitator and/or leader as the team role warrants
• Lead a diverse workforce of approximately 60 employees in a 24 hour/7 day per week operation
• Manage and motivate employees in a team-based environment
• Interpret warehouse operations anomalies and identify appropriate solutions
• Prepare a variety of comprehensive administrative and technical documents and reports
• Prepare and deliver presentations to management, customers, regulatory agencies and other representatives of external organizations
• Assist in developing capital improvement cost/benefit analyses and subsequent forms
• Use various logistics and analytical PC-based software programs
• Work effectively in a general business environment, with a focus on high levels of quality and customer service
• Travel via airplane and drive an automobile
• Act in accordance with GSF’s Values and Creed