AddressAbout Us
We are playing a key role at the heart of one of the greatest challenges facing our society — transforming our electricity and natural gas networks with smarter, cleaner, and more resilient energy solutions to meet the goal of reducing greenhouse gas emissions and delivering more clean energy. Every day we work with a wide variety of stakeholders, elected officials, and regulators to promote the development and implementation of more sustainable, innovative, and affordable energy solutions.
National Grid has been recognized as one of ‘America's Best Large Employers’ by Forbes. It was also recognized in 2022 on the lists of ‘Best Employers for Veterans’ and ‘Best Employers for New Grads.’
About The Role
The Vice President, Account Management – NY will deliver the highest levels of service, consistent revenue, and margin growth to the largest customers served by National Grid’s New York business.
This individual will work with commercial, sales, marketing, engineering, and product organizations and will be responsible for aligning customer focused products and services to deliver a personalized end-to-end customer experience that positions NG for long-term growth with its’ largest customers.
This role will define & formalize the go-forward strategy based on inputs from diverse stakeholders and designs the structure and infrastructure to execute an Account Management strategy.
Key Accountabilities
As part of this critical role your accountabilities will include:
- Primary responsibility of determining market segment requirements, supporting the development of targeted offerings, and coordinating teams and resources to deliver targeted outcomes for large customers.
- Creating new programs, enhancement of current services initiatives, sales, and marketing team management, gaining alignment on rate design and analysis, customer strategy, technology adoption, and adaptation accompanied by analytics and data analytics.
- Responsible for establishing the sales targets to meet company objectives and developing strategic sales plans based on company goals that will promote sales growth and customer satisfaction for the organization
About You
We are looking for experienced candidates who possess the following:
- Demonstrated leadership experience in sales/Account Management in a utility, energy delivery organization, or applicable service business, enabling excellent customer relationship management and customer satisfaction.
- Experience creating and structuring new and enhanced energy delivery solutions and services driven from the “voice of the customer”. Ability to quickly analyze, structure, and deliver solutions for customers that build value for their business and NG.
- The ability to analyze and structure complex deals and partnerships that achieve win/win scenarios. Ability to inspire both direct and indirect teams to achieve great outcomes and motivate them to go after the next big idea.
- Understanding the big picture of how the regulatory framework affects the business and having the ability to strike a balance between customer and company benefit. This includes a detailed understanding of solution/service impact on the company’s revenue and profitability.
- 15+ years previous working experience, including at least 10 years of strategic account service/sales leadership experience.
- 4-year college degree or equivalent management experience
About You Continued
- Previous customer sales/Account Management experience working in energy or utilities a plus.
- Experience in managing a team of 20+ experienced account leaders (in-person or virtual) over large geographies.
- Consultative selling and problem-solving skills, and proactive conflict resolution to the mutual satisfaction of customer and NG
- Experience creating business plans, sales forecasting, running QBRs.
- Focus on team development - successful demonstration of managing a sales/service team to deliver on their objectives.
- Strong relationships in the New England communities is a plus (e.g. government/municipalities; hospitals and universities; retail, office and large-scale residential; large commercial/industrial companies).
- Process improvement/management skills and experience.
More Information
Closing Date: 10th of May
Location: State of New York
Hiring Manager: Rudolph Wynter - President of NY
Salary: Circa $248,000 - $315,000 a year.
Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
