Medical Customer Service Representatives

CornerStone Staffing is hiring forMedical Customer Service RepresentativesinCary, NC.

Ideal candidate has familiarity with heavy inbound calls, schedule medical refills, patients needing medical status updates, etc.

Work for one of the largest independent specialty pharmacies that specializes in rare diseases and cancer medications.

APPLY TODAY!!!

**100% On-Site**

Medical Customer Service Representative Requirements:

• High School Diploma or GED with minimum of Associate degree preferred

• 1 year Call Center/Customer Service experience; familiar with medical terminology; Pharmacy experience, a plus

• Customer service experience in a Call Center role no retail

• Medical office experience / knowledge of medical terminology preferred

If Interested:

Apply Online @ www.cornerstonestaffing.com

Select Arlington Office

EMAIL: arlington.resume@cornerstonestaffing.com with your name and add CARY to subject line

Mention Job #145370 In Your Communication

Medical Customer Service RepresentativePay: $20.40/hr

Medical Customer Service RepresentativeSchedule:

• Monday Friday | 11:30AM-8PM (EST)

• **Training schedule is anywhere between 9AM-7PM (EST)

• After training you will be given a work schedule **

Medical Customer Service Representative Essential Duties and Responsibilities:

• Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information

• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner

• Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction

• Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral

• Provides Customer Service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request

• Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate

• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient s safety

• Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)

Medical Customer Service Representative Additional Qualifications:

• Strong professional and empathetic verbal and written communication skills

• Experience working with management information systems to effectively address customer needs

• Proficiency in Microsoft applications

• Excellent verbal and written communications

• Professional telephone manner

• Strong attention to detail

• Must be willing to take a typing and Customer Service test

Medical Customer Service Representative Process Includes:

• Background Check

• Drug Screen

• eVerify
  

To Apply For This Job:

www.cornerstonestaffing.com

Select Arlington Office

Click the Apply Online Button

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

After completing the online application, for immediate consideration, you will need to email your resume to arlington.resume@cornerstonestaffing.com to schedule a phone interview.