Volunteer Coordinator

Organization

Emma Norton Services works with women, children, and families who are on their journey of recovery from homelessness, mental illness, chemical dependency, and other life stressors. Emma Norton Services provides safe, permanent housing in combination with programs and support services, through a housing first and harm reduction model, to provide an environment where victory over homelessness, mental illness, and chemical dependency is possible.

Purpose

The Volunteer Coordinator builds awareness and support for Emma Norton Services that leads to increased resources for the organization and the individuals and families served. This position is responsible for recruiting and coordinating volunteers, promoting our mission, maintaining positive relationships with volunteers and donors, and soliciting and managing in-kind donations. In addition, the Volunteer Coordinator and Advancement staff represent Emma Norton Services at internal and external events, which may include events hosted by corporations, community organizations, or faith communities.

Responsibilities

1. Manages the Volunteer Program

· Identifies volunteer projects in consultation with the Director of Advancement, Advancement, and Program staff.

· Recruits, interviews, selects, trains, places, and schedules individual volunteers and volunteer groups.

· Develops and promotes a list of volunteer opportunities through churches, schools, community organizations, and businesses.

· Educates volunteers and donors about Emma Norton Services’ history, persons served, programs, accomplishments, and needs.

2. In-Kind Donations

· Works with Programing management to identify in-kind donation needs, compiling the information and sharing with donors.

· Monitors in-kind donation inventory.

· Assists program staff in assembling and distributing in-kind items, such as welcome baskets as needed.

3. Fosters a welcoming and caring community

· Works with volunteers and programming staff to organize regular resident activities.

· Plans and hosts holiday celebrations in collaboration with programming staff.

4. Functions as a team member

· Follows through with own job responsibilities and assignments

· Engages in constructive problem solving and conflict resolution, assists other team members in doing the same

· Provides information needed by other team members in a timely and effective manner

· Offers assistance to team members as needed

· Gives and receives feedback to and from team members

· Takes direction from supervisor or manager, and implements team decisions as made

5. Other duties

· Participates in staff and team meetings

· Promotes community awareness of Emma Norton Services

· Attends community meetings when necessary

· Participates in agency efforts to promote a mutually respecting, multicultural environment, and participates in training opportunities related to economic, racial, and cultural diversity as requested

· Maintains up-to-date knowledge and expertise in areas related to job duties including the completion of HIPAA and Vulnerable Adult training within the first 7 days of hire

· Performs other duties as assigned

Requirements

1. Associates degree with two years of relevant experience, Bachelor’s degree preferred

2. Ability to undergo and pass a background study as detailed in Minnesota Statute 144.057 and Chapter 245C

3. Must have a personal smart phone for our Zoom phone system. Company pays a monthly stipend.

4. Must have a driver’s license and an insured vehicle. Mileage is reimbursed.

5. Ability to identify and assess a wide range of client needs

6. High level of proficiency using Microsoft Office

7. Ability to interact with people in a manner which shows sensitivity, respect, and professionalism

8. Ability to communicate effectively orally and in writing

9. Ability to exercise good judgement and problem solving in a variety of circumstances

10. Ability to work with a high level of accuracy and attention to detail

11. Ability to maintain professional boundaries

12. Moderate physical effort, with intermittent lifting or carrying limited to no more than 50 pounds

13. Duties may require physical ability to climb stairs

14. Duties require extended use of a keyboard

15. Ability to work with initiative in a fast-paced environment, where interruptions are frequent and the ability to multi-task and set priorities are necessary

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Emma Norton Services we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

At Emma Norton Services we are committed to living our definitions of DEI.

Diversityis the recognition that there are differences between people, and that these differences must be intentionally valued as a part of the whole. These differences extend beyond what we can see physically, and include ways of being/knowing/living/working. We continuously work to achieve and maintain diversity in our staff and relationships, in alignment with the ways that the communities we serve change and evolve.

What does Diversity look like at Emma Norton? No one is the same, and every person has inherent value. People aren’t only different based on their physical bodies, but also in their minds and life experiences. We need all these differences to make us better.

Equity:An organizational perspective that emphasizes collaborative processes; equity strives to center around the needs of those most impacted by organizational decisions, acknowledging autonomy, and facilitating different ways of being/knowing/living/working.

What does Equity look like at Emma Norton? When important decisions need to be made, leadership seeks input from all relevant members of the organization, and gives extra weight to the opinions of those whose day-to-day work would be most impacted.

Inclusion: Establishing and maintaining a transparent environment that lays the foundation for policies and practices that are welcoming to all, community-directed, and support different ways of being/knowing/living/working.

What does Inclusion look like at Emma Norton? We want everyone involved with Emma Norton to be able to bring their whole self to the work. No one should be made to feel that their life, self, or needs are judged or unimportant. We see new requests for accommodation not as challenges, but as opportunities to create stronger community.