Volunteer Coordinator

Title: Volunteer Manager
Status: Full-time Exempt Mon-Fri. Evenings & weekends as needed for special events & meetings
Reports to: Director of Development

__________________________________________________________________________________________

Job Summary
The Volunteer Coordinator oversees and is responsible for recruiting, onboarding, training, scheduling, stewarding, engaging, and retaining volunteers to support the fulfillment of various needs for the agency. The Volunteer Coordinator will be a collaborative, dynamic and organized professional with an ability to navigate a fast-paced environment and have a vision for departmental and organizational growth.

Responsibilities

Volunteer Onboarding & Training

• Recruit, Review and lead the process for new volunteer onboarding
• Review and as appropriate, redesign the volunteer orientation and training process, considering processes for different volunteer roles within the organization (including revision of orientation sessions and accompanying materials)
• Schedule and implement new volunteer orientations and trainings
• Assess and, as appropriate, design and implement training opportunities for new and established volunteers
• With staff teams, assess opportunities for volunteer onboarding and training at both locations (Sedgwick and Fullerton)
• Work with Program Team and Administration to schedule volunteers where needed.
• Other duties as assigned

Volunteer Management & Engagement

• Manage engagement protocols, establishing clear pathways for volunteers and roles for various LPCS staff

Meal service o Classes o Special Events o Fundraising o Gifts in Kind o
Other

• Overall responsibility for managing individual relationships with the approximately 1600 existing and new volunteers, including: o Volunteer management software data entry

Email correspondence o Phone correspondence o In-person correspondence

• Develop and implement a process for regular volunteer feedback via surveys, focus groups and other methodologies
• Review and, as appropriate, revise volunteer-taught class curriculums in partnership with the programs team
• Ensure critical volunteer roles are filled and identify opportunities to generate more volunteers as needed
• Prepare monthly reports; ensure maintenance of up-to-date, accurate, and consistent volunteer data
• Coordinate service days, special groups, and one-off service projects
• Identify and support the cultivation of high-level volunteers to pipeline to leader and/or donor with an established goal for fundraising
• Other duties as assigned

Communications

● Facilitate daily, timely communication with volunteers and staff via email and phone
● Collaborate with the Development team on the following:

○ Development of the monthly volunteer and community partner e-newsletter
○ Management of online volunteer listings and identification of communication streams for volunteer promotions
○ Development and implementation of social media strategy (Facebook, Instagram, LinkedIn,

Twitter and others) to engage the community and increase the number of volunteers
● Complete volunteer stewardship efforts such as thank you notes or volunteer spotlights
● Other duties as assigned

Special Events
● Lead the planning and execution of volunteer events such as the Annual Appreciation Party and Volunteer & Community Partner Awards
● Support fundraisers and events by assisting with logistics, in-kind donation solicitation and acquisition, and promotions
● Staff special events with Development team as needed

Administration

• Adhere to all agency policies
• Attend scheduled staff, supervision, and team meetings
• Prepare reports for Board of Directors, CEO, grants, or record keeping purposes as needed
• Work collaboratively with other departments and colleagues
• Serve as a champion for LPCS mission
• Other duties as assigned

Qualifications

• Bachelor’s degree or equivalent experience required
• 3-5 years of nonprofit experience required
• Strong written, oral, interpersonal, and presentation skills
• Experience with database management
• Commitment to improving the life experiences and outcomes for our neighbors experiencing homelessness
• Excellent judgment and creative problem-solving skills
• Interest in and ability to contribute to an environment of inclusion and belonging through experience, knowledge, and skills
• Entrepreneurial team player who can multitask
• Prior experience with volunteer coordination strongly preferred

Lincoln Park Community Services is an equal opportunity employer.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or
expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and
organizational needs. Our goal is to be a diverse workforce that is representative of those we serve.

Note: this job description is not intended to be all inclusive and employee may perform other duties as assigned.

To apply contact: recruitment @ lpcschicago.org

Job Type: Full-time

Pay: From $1.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person