Visitor Information Specialist

The Visitor Information Specialist role is pivotal to ensuring a positive experience for tourists and locals alike. This role is crucial in welcoming and assisting visitors by providing accurate and engaging information about the city and its surrounding areas. A Visitor Information Specialist not only provides practical information about local amenities, accommodations, and transportation, but also engages with visitors on a personal level. This is a part-time position, working up to 20 hours per week, beginning in May and ending in October.

Key Responsibilities

• Assist with opening and closing of the Visitor Center.
• Maintain a working knowledge of public and private attractions and recreation areas, highways, transportation systems, events, weather conditions, and accommodations in the Rapid City and Black Hills area.
• Provide a knock-your-socks-off customer service experience; receive and interact with incoming visitors forging an amazing memorable experience.
• Assist all walk-in visitors, and respond to visitor inquiry calls promptly and informatively.
• Maintain and record visitor inquiries utilizing a digital database and other record-keeping mechanisms.
• Assist with merchandise sales in the operation of a POS system, collection of payment, and issuing receipts, while maintaining a clean and tidy cash wrap area.
• Ensure inventory is maintained, merchandise and brochures are well stocked in information center racks, and outdated materials are disposed of.
• Develop custom Visitor Information as needed, such as personalized itineraries, weather information or driving directions.
• Assist in fulfilling Visitor Information packets and other projects as assigned.

Job Types: Part-time, Seasonal

Pay: $16.00 per hour

Expected hours: No more than 20 per week

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekends as needed

Work Location: In person