It Service Management Professional

At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
We are currently searching for an IT professional to help move our organization into the future.
This highly visible role requires the understanding of critical issues and relevant actionable items. This position supports several facets of IT Service Management and IT Service Delivery and works across all levels of the organization to achieve the objectives. In this role you will draw insights from data, prepare presentations, correlate trends, provide support, guidance, and advice to teams regarding key IT Service Management processes. In addition, you will provide analytical support for multiple efforts ranging from small situational needs all the way up to large enterprise-wide initiatives. We are looking for high energy professionals with the ability to work with geographically dispersed teams at all levels.
Employees in this role work with, and through, many others in the organization to succeed. Acting as a coach and advisory for IT resources, the ITSM Professional helps individuals and teams understand and leverage key areas of IT Service Management.
Responsibilities:

• Use and update knowledge management repositories (Atlassian's Confluence)
• Analyze simple to moderate issues and determine appropriate course of action.
• Escalate complex problems to team leaders and other executives.
• Aid in compliance audits and information security audits.
• Perform ad hoc analysis as requested and generating insights using a variety of data sources.
• Ability to research, analyze and improve upon IT Service Management processes relative to automated tools involved (e.g., Atlassian Jira, Atlassian JSM, and Atlassian Confluence).
• Helps develop, maintain, and implement policies, standards, and procedures for IT Service Management best practices.

Job Qualifications:

• 3+ years of experience with IT Service Management disciplines (e.g., change enablement, incident management, problem management, and disaster recovery).
• 3+ years of experience gathering and analyzing data.
• 3+ years' experience in utilizing tools to extract data across disparate systems.
• 3+ years' experience in report development.
• Proficiency with standard business and database software (MS Office, Microsoft PowerPoint, MS Access, MS Excel, SQL).

Preferred Qualifications:

• Experience with the IT Information Library v4.0.
• ITIL v4.0 Certification.

CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.
EOE AA M/F/Veteran/Disability:
CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.
Please apply on our website for consideration.
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