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Form of work CACI has an immediate opening for VIP Support Specialist (Tier II), who will be responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer Service Center support to the JSP VIP user community. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.
More About the Role:
Face-to-face VIP end-user technical support for desktop/laptop computers and mobile devices
Providing IT customer technical support on Microsoft operating systems and network services.
Configuring Microsoft Office user settings, as required
Overseeing JSP Move, Add, Change (MAC) VIP requests
Acting as a liaison between end-users and JSP support.
Management of JSP VIP assets, peripherals and user accounts
Installing and configuring software included in the JSP Core Build, as well as software not included in the JSP Core Build
Tracking, diagnosing, and coordinating help desk support for, and assisting in resolution of, JSP user technical problems
Providing configuration management support for mobile devices
Perform on-call support on a rotational basis for VIPs after hours
Perform residential visits for home kit installations
Perform travel support aboard aircrafts for equipment setup
Shift will be 10am to 6pm Monday through Friday.
Work Location is Pentagon
You’ll Bring These Qualifications:
Active Secret Clearance
Bachelor's degree with 4 years of relevant experience
Experience in a Help Desk/Service Desk environment
Current DoD 8570 IAT Level II certification (required at performance start date): CCNA Security, CySA+, Security+ CE, etc.
These Qualifications Would be Nice to Have:
HDI Desktop Support Technician
ITIL Foundation Certification
Familiar with Joint Service Provider (JSP) Pentagon JSP VIP workstation environment and processes
Working knowledge of Microsoft Products.
Strong problem solving, priority setting, and collaboration skills
Ability to communicate and explain issues to other teams
Proficient in resolving Microsoft Office issues, DoD Information Assurance and Computer Network Defense policies and directives, and/or DISA Common Operating Environment
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here
The proposed salary range for this position is:
$50,500 - $101,000
