KeenLogic is seeking an

AV Tech / Desktop Support

to join our team at the

United States Agency for International Development.

Candidates must be willing to work onsite. This is a full-time position offering full health benefits, PTO, 401k, and monthly reimbursement for travel.

Background : The candidate will assist end users onsite and remote on a variety of desktop and user issues and providing

technical support to staff and / or visitors for conference rooms.

The candidate will also identify, research, and resolve technical problems. This position requires a combination of excellent verbal communication and technical skills.

Qualifications : Must be a U.S.

Must be a U.S.

CitizenActive Secret

ClearanceHigh

School

Diploma6

years

of experience

Tech / Desktop SupportJob

Duties :

Oversee testing, maintenance, asset management, operation of audiovisual (AV) and videoconference (VTC) equipment including (microphones, video cameras, audio systems, and operation of integrated AV systems)Perform IT-related setup, support, and breakdown for on-site

technologiesPerform biweekly / monthly user

training,Perform regular preventive maintenance checks to maintain conference room

integrityEscalate housekeeping and technical issues outside of AV and conferencing technology and applications to the vendorMaintain the process used to create trouble tickets, customer issue resolution logs, and asset

managementRespond to escalated tickets, provide solutions for reported customer problems, and prioritize

manage ticket

queueSupport in-office walk-ups and remote assistance while providing a great customer

experienceIdentify, troubleshoot, and resolve hardware and software problems and provide employee

trainingDesktop equipment moves, adds, and

changesResponding promptly to service issues and

requestsUtilize a ticketing system to log, track, and document incidents to ensure customer problems are resolved to customer satisfactionHandle projects assigned by

managementWork independently on day-to-day

operationsSupport special events at remote locations as

neededRequired

Skills :

Excellent hands-on and remote customer service

skillsAbility to work independently and within a team

environmentAbility to prioritize and address multiple tasks and projects in a dynamic work

environmentStrong interpersonal and communication skills, strong work ethic and positive

attitude.Experience with Active Directory, Microsoft Windows 10, Microsoft O365 and Google

suite

J-18808-Ljbffr

Last updated : 2024-04-08