It Support Specialist

responsibilities

• Provide technical assistance with computer hardware and software
• Resolve issues for staff via phone, in person, or electronically
• Log bugs and enhancement requests
• Perform hardware and software installations, configurations and updates as needed
• Provide introductory on-line & classroom training for company products
• Resolve technical issues in a timely manner using available resources within the company

requirements

• Excellent customer service skills
• Strong troubleshooting and critical thinking skills
• Previous working experience in IT support for 1-5 year
• Associate’s Degree in Computer Science or Management Information Systems (MIS)
• In depth knowledge of Windows 10, Polycom, Cisco WebEx, Mac OS, Microsoft Office 365

Job Type: Part-time

Salary: $25.00 - $30.00 per hour

Expected hours: 8 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years

Schedule:

• 8 hour shift

Experience:

• IT support: 1 year (Required)

Language:

• Mandarin (Required)
• English (Required)

Ability to Commute:

• Washington, DC 20001 (Required)

Ability to Relocate:

• Washington, DC 20001: Relocate before starting work (Required)

Work Location: In person