Program Support Specialist (It)

This position is located with the Department of Parks and Recreation (DPR), Office of Information Technology.

This position description depicts generalized duties and responsibilities required of a position with primary responsibility for providing programmatic and administrative work supportive of agency or departmental day-to-day program operating activities and/or services.

Duties and Responsibilities

Evaluates current procedures to improve operational efficiency and makes recommendations to improve program(s) activities and services. Recommends administrative strategies or changes in internal operating procedures to incorporate new requirements, and to improve, expedite and eliminate management problems. Participates in the development of procedures and guidelines in order to satisfy the goals of the department or agency. Devises means of improvement and consolidates and/or standardizes administrative forms and procedures. Participates in improving effectiveness in meeting schedules, deadlines, priorities and production goals. Provides assistance and participates in the coordination of special assignments to coordinate and resolve general management matters and other appropriate issues and projects related to the functional responsibilities of the program(s).

As directed by supervisor, handles complaints and problems, non-complex in nature. Researches and gathers data; conducts fact-finding investigations; and develops results or recommendations. As requested, obtains, coordinates, and prepares or edits responses for administrative and programmatic information requests. Receives and reviews incoming correspondence, performs required research and prepares appropriate replies. Notifies the appropriate staff personnel of the needed information. Collects various program information and data involving documents dealing with agency or departmental program(s), project activities, services, policies and procedures.

Qualifications and Education

Candidates must have at least one (1) year of specialized experience equivalent to the CS-07 grade level, or its non-District equivalent. Specialized experience is experience which is directly related to the position and has equipped the individual with the knowledge, skills, and abilities to successfully perform the duties of the position. Examples of specialized experience includes providing advice on administrative procedures, reports, and requirements; reviewing outgoing correspondence and reports to ensure proper format, grammar, and coordination; ensuring that all requests for action or information are acted upon; and assembling information to be used for reports or responses to inquiries; or related work experience; or an equivalent combination of education and experience.

Licenses and Certifications

None.

Working Conditions/Environment

The work is sedentary and is performed in an office setting.

Other Significant Facts

Tour of Duty: Monday – Friday; 8:15 am – 4:45pm

Pay Plan, Series and Grade: CS-0301-09

Promotion Potential: None

Collective Bargaining Unit (Non-Union): This position is not in the collective bargaining unit.

Position Designation: Position Designation: This position has been designated as security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.