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Form of workThe Vice President of Customer Success manages all aspects of the Interpretation line of business with the customer. This role manages the Customer Success group providing best-in-class service to our clients through maintenance, reporting, and communication. Additionally, this role provides accurate and timely account set-up for existing clients. The Vice President of Customer Success will be responsible for the implementation, management, and attainment of key performance indicators (KPIs)
and will act as the solution architect for expanding existing accounts while resolving any performance issues. This role will ensure that the new and existing clients are always supported with requisite reporting, service alert feedback, and issue resolution. The role will also ensure that small House Accounts are maintained in a warm status by conducting appropriate outreach and oversight. As our client's leading voice, this role will drive customer outcomes, define and optimize the customer lifecycle, and manage the success activities.
