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Form of workJob Description
Vice President – Enterprise Asset Management
Looking for a self-motivated individual that has proven leadership skills with the ability to develop strategy to deliver products and solutions to meet and exceed customers’ expectations. This position will manage the AssetWorks Enterprise Asset Management (EAM) product line P&L with cross-functional responsibility and focus on growing our install base and increasing market potential. This role will put you squarely in the mix between business and technology opportunities. This position requires strong business acumen and the ability to deliver on strategy. Your creativity and innovative solutions will directly impact the acceptance of our EAM offerings to our existing and future client base.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Leadership / Management
- Change oriented mentality to streamline processes, improve product and grow business
- Own the long-range, annual, and quarterly financial and non-financial goals
- Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, and customer care agenda
- Generate, maintain, and review with management, annual, quarterly, and monthly revenue statistics (leading and lagging indicators) on financial statistics, productivity rates, roadmap execution, release planning, customer satisfaction trends, and overall improvement trends.
- Be hands-on in day-to-day operations including sales performance, forecasting, R&D capacity management, services resourcing, customer support, and customer project delivery
- Identify and communicate risks and issues and action remediation and mitigation plans
- Become a subject matter expert on the Public Works EAM market, the product, and the competition
- Be a go-to person and strategic leader within the company
Product Management and Engineering
- Ensure clear product roadmaps are established, followed, and adapted to respond to market needs
- Balance the investment in the R&D roadmap with investment in maintenance and bespoke work to maximize new name growth and retention of existing customers while ensuring a streamlined Customer Care and R&D operation
- Track Product Manager prioritization of R&D tasks and ensure that these are entered into the corporate system and prioritized and executed by software developers
- Facilitate growth of Product Managers through ensuring their activities are aligned with the job description
Program Management
- Ensure internal and external project kickoffs are held as appropriate and projects are set up in corporate systems
- Ensure projects are executed within scope, budget, schedule, and quality delivery
- Collaborate with the PMO to ensure resources manage customer expectations and provide regular client communications
- Provide monthly project portfolio performance reports to upper management
- Serve as the escalate point to resolve problems as necessary
Sales – working with Sr. Director of Sales and Marketing
- Drive sales group to increase new name customer acquisition and expand back to base sales
- Develop and maintain competitive intelligence programs and generate industry direction reports to support the development of new features and products
Customer Care
- Execute an effective long-term customer care program for clients
- Implement and maintain client support initiatives
- Drive the preparation of a comprehensive self-help video library for customers
- Monitor and produce documentation on Customer Care metrics relating to program usage, satisfaction levels, ticket throughput, and resolution
- Coordinate the administration of annual customer satisfaction and information gathering surveys and other communication tools.
Controlling / Internal
Review with the Senior Leadership Team:
- Annual, quarterly, and monthly revenue results/forecasts and costs
- Participate in the strategic planning effort for AssetWorks
- Participate in recurring leadership team meetings, management retreats and Volaris meetings
REQUIREMENTS:
The ideal candidate will possess a bachelor's degree from an accredited college or university with a major in Business, Marketing, Engineering, or other related discipline.
- Prior experience in the B2B software industry, with experience with Enterprise Asset Management software for the public sector market a plus
- Experience directing the day to day and long-term operations strategies and goals of a small to medium-sized business unit within a larger organization
- Experience managing cross-functional teams and in leadership roles
- Exceptional financial management skills
- Expert knowledge and success in sales, marketing, technical delivery, customer care, customer success, product or development strategies, as well as strong business acumen
- Excellent communication, both orally and in writing with outstanding presentation skills – pivotal to this role is an ability to build relationships with C-suite executives
- Must be able to handle an escalated situation independently without the support of management but also know when to escalate internally to her/his manager
- Champion change efforts to overcome mindsets related to product and market challenges
- Familiar with various components of Public Works including Water, Sewer, Parks, Forestry, Streets, Signals and Traffic
- Familiarity developing and maintaining Strategic Product Roadmaps based on multiple inputs such as market research & customer inputs
- Working knowledge of all phases of software development lifecycle and comfortable working with Engineering, Quality Assurance, Customer Care and Product Management teams
- Proven record of developing, motivating and leading teams to achieve complex goals
- Ability to work under pressure to meet deadlines, both as an individual and as part of a team
- Ability to assess and balance competing products priorities in a dynamic environment
- “Can-do” attitude with creative ideas to help make life easier for our users, customers, partners, and colleagues
- Effective listening, communication (verbal and written) and presentation skills
- Strong analytical and problem-solving skills with excellent attention to detail
- Successful time management and ability to adapt quickly to changing priorities
- Be a productive team member supporting a wide range of stakeholders
- Approximately 50% travel required including international travel
