Vice President, Collections & Evictions (Shs070)

Vice President Collection and Evictions

Who We Are

Sylvan Road is a technology-enabled, data-centric, and vertically integrated investment management firm focused on single-family real estate. As a pioneer of the emerging institutional asset class of single-family rental housing, Sylvan Road has developed a sophisticated business model over the last decade. We have several distinct business operations in investment management, brokerage, construction, property management, field services, and software development, each of which operates in concert with each other to deliver on investor returns and resident satisfaction. Operating primarily as a virtual employer, our success comes from the high value we place on our people, process, and technology.

Why Work For Us

Sylvan Road is experiencing tremendous growth and so we are during an exciting transformation to better support a high-growth, dynamic business. This opportunity will enable you to make a significant and notable impact within our organization and to contribute to our development. We come to work every day excited by the growth of our industry and our company, as we play a role in spurring its expansion and success. We are looking for like-minded people who are enthusiastic about driving innovation to make a meaningful difference for our employees, residents, and investors.

Role Objectives & Responsibilities

The Vice President of Collections and Evictions's primary purpose will be to drive the execution of world-class collections performance at and above industry standards and effective and deliver timely resolution of evictions. This role will be focused on monitoring and addressing operational execution within Collections and Evictions and ensuring business practices comply with regulatory and legal requirements. The Executive Director will develop partnerships with company stakeholders and work closely with legal counsel to promote transparency and collaboration. In this role, the expectation will be to identify risks within Collections and Evictions, bring opportunities and solutions to improve our performance as measured by KPIs, and protect the business interest. The ideal candidate will also be able to identify best practices in Collections, how to drive improved results, be knowledgeable in state and federal laws, and be able to identify and drive forward planning to prepare for company growth and year-over-year improved performance.

This role will also be responsible for evaluating and mapping out an implementation plan to internalize the recovery of debt post-occupancy to further improve overall collections performance

The Executive Director of Collections and Evictions key responsibilities include the following:

• Creating and implementing best practices to increase the number of successful collections and eviction cases
• Utilizing and adapting third-party collection practices to create a more aggressive but balanced approach for the collections staff
• Collaborating with colleagues to achieve KPI targets
• Analyze process data and key KPI performance to identify where improvements are needed
• Ensuring processes are documented and we are achieving full compliance to those processes
• Recruit, train, and evaluate staff members within the collection and eviction departments
• Collaborate with the Director of Collections and Evictions Manager to identify and implement improvement opportunities
• Monitor departmental operations and ensure employees and processes comply with regulatory and legal requirements
• Develop the department culture and promote transparency and collaboration throughout the department. Instill a sense of urgency across the department and a focus on goal attainment
• Serve as the liaison with internal legal counsel
• Demonstrate knowledge of local and federal laws regarding notices, evictions, lockouts, etc.
• Prepare necessary management reporting on all Collection and Eviction cases
• Oversee and prepare as needed, management reporting of all evictions, status, and court updates
• Provide guidance to the Evictions team on follow-up needed with the Sylvan Evictions vendor to ensure timely resolution
• Serve as the internal distribution point for communication of all Collection and Eviction matters and projections
• Represent the company at Zoom and in-person court hearings
• Evaluate and develop the plan to implement a plan that focuses on collections post-occupancy to further improve overall collections performance. Will be required to prepare and present the business case for executive approval
• Define staffing metrics to ensure the department roles are fully staffed to meet the demand as the assets on the platform continue to grow
• Drive timely and effective problem-solving as needed

Requirement Knowledge & Experience

• A bachelor's degree in accounting, finance, law, or a related field is preferred
• A minimum of eight years of senior managerial experience with collections and evictions
• A minimum of ten years in Property Management
• Experience with Microsoft Office is required with a strong emphasis on Excel.
• Knowledge of local and federal laws regarding notices, evictions, lockouts, etc. required
• Demonstrated knowledge of corporate and regulatory best practices
• Strong analytical skills to be able to analyze departmental performance and prepare reports for senior management

Required Skills

• Ability to thrive in a fast-paced, high-growth start-up mentality environment
• Must be flexible and adaptable with the ability to pivot as needed
• Must possess a high EQ and the ability to work with multiple business lines, personalities, and stakeholders while remaining professional and respectful
• Must have excellent communication skills, both verbal and written
• Must be highly organized, initiative-taking, and meticulous
• Must possess strong time management skills, the ability to always prioritize and work with a sense of urgency
• Ability to meet tight deadlines and thrive under pressure; commitment to results and solutions-oriented
• Ability to work with an elevated level of autonomy, in a virtual setting with the ability to consistently meet hiring goals and requirements
• Ability to work well under pressure
• Excellent communication skills (both written and spoken)

What We Offer

• Market rate competitive compensation
• PTO (paid time off) and eleven company-paid holidays
• Comprehensive Benefits Package: Medical, Dental, Vision, etc...
• 401K with company match
• Remote working environment

Organizational Relationships

• Reports to: VP of Property Revenue
• Direct Reports: Evictions Analyst, Director of Collections

Sylvan Road and its affiliates are an equal opportunity employer and does not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal or State Law.