Veterinary Receptionist

Job Overview:

Riverpark Pet Hospital ( www.riverparkvet.com ) is a new, modern veterinary hospital in North Fresno area and is proudly serving Fresno, Clovis and Madera communities. We are looking for a highly motivated individual who is happy being part of our great and enthusiastic team, will bring positive energy and skill set to the workplace and is seeking to grow with us as we move forward in our journey of providing excellent patient care and state of the art veterinary services to our patients. We pride ourselves in our philosophy of bringing work-life balance, a very healthy working environment and team culture and excellent training and growth opportunities for our staff.

Responsibilities:

• Provide top-notch customer service
• Identify and work compassionately with clients in various emotional states
• Work patiently with distressed, frustrated or disgruntled clients
• Answer and triage phone calls from clients
• Schedule appointments and schedule procedures
• Knowledge of basic pet care practices and understanding of common pet health issues
• Ability to safely handle animals of various sizes and temperaments
• Check-in clients – record and input weight, age, gender and other info in the software
• Monitor client flow from check-in to discharge
• Monitor hospital schedule and flow
• Client call backs
• Managing record requests between other hospitals and specialty practices
• Discharge patients
• Client education
• Assist in keeping reception desk area and lobby clean, organized and sanitary
• Process payment transactions, batch settlements, cash drop
• Maintain proper documentation in the practice management software
• Relay appropriate information to/from clients to doctors and/or management
• Computer skills: MS Word, Excel

If you are passionate about providing exceptional customer service and have a love for animals, we encourage you to apply for the position of Veterinary Receptionist. Join our team and make a difference in the lives of pets and their owners.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• Clinic
• In-person
• Office

Experience:

• Receptionist: 2 years (Required)

Ability to Commute:

• Fresno, CA 93730 (Required)

Ability to Relocate:

• Fresno, CA 93730: Relocate before starting work (Required)

Work Location: In person