Veterinary Receptionist

Client Service Receptionist

Want to help build a new local, community business? The Village Animal Hospital, located in the vibrant community of Carlsbad Village, opened in early Spring 2023, and we are ready to add to our team! Our ambition is simple- be the hospital we want to take our own pets to. This is an excellent opportunity for a customer (and pet!) obsessed individual who wants to see a vision evolve into a five-star community-based business.

Why choose us: We are building The Village hospital to be different. We want a different experience for pets, pet parents, and veterinary professionals alike. An experience that makes us want to come back and be proud of what we are building. If you ever thought vet med could be done better, come help be the change you want to see in it with us.

What you’ll be doing:

Under the direction of the Partner Veterinarian and Hospital Manager, in cooperation with the entire hospital team, you will coordinate and provide a broad range of administrative and customer support activities, while ensuring that every pet and pet parent has a five star experience.

What you’ll bring:

• Passion for helping pets and their humans alike;
• A customer-centric mindset; desire to go the extra mile to help a pet parent in need;
• Ability to interact and communicate (verbally and non-verbally) with professionalism, empathy, and respect both with clients and team members;
• Flexibility to handle multiple tasks simultaneously in a sometimes stressful environment with evolving priorities;
• Strong sense of personal accountability and reliability;
• Experience in using technology quickly and efficiently;
• Attention to detail;
• Prior experience working in a veterinary practice is preferred but not required; candidates with a background in customer service and/or hospitality will be strongly considered

The nitty gritty (in case you want the specifics!):

• Provide effective and compassionate communication (phone, text, email, in person) with all clients – current, former, and potential – of the practice;
• Help maintain the clinic and work space in clean and professional manner;
• Create and maintain accurate written records as it relates to client communication, appointments, practice activities, patient care, client concerns, and finances;
• Interact with clients via email, text, phone and in-person to obtain vital patient information and to provide client next steps in a positive, solution-oriented manner;
• Appropriately direct questions and escalate more complex communications to the clinical team or the Veterinary Hospital Manager;
• On occasion and as appropriate, assist the clinical team with basic tasks.
• Efficiently operating a computer in a Windows or cloud-based environment;
• Operating a multi-line phone system and familiarity with desktop applications;
• Learn and suggest improvement for optimizing usage of practice management software;
• Operation of and the ability to troubleshoot the function of various office machines, including but not limited to desktop and mobile workstations, telephones, credit card terminals, printers and document scanners.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift

Work setting:

• In-person

Experience:

• Veterinary experience: 1 year (Preferred)

Work Location: In person