Verizon Customer Service Representative

Spark Theory Innovations has an immediate need for a Verizon Customer Service Representative who is punctual, reliable, and great at communications to take our team to new heights. We’ve recently signed a contract with Verizon to assist in the roll out and promotion of their newest 5G products and services.

The core function of the Verizon Customer Service Representative will be to meet with decision-makers, provide information regarding Verizon’s new products and technology, address questions and concerns, and process new order requests. As the Verizon Customer Service Representative, you will assist the sales team in analyzing and implementing innovative ways to drive customer acquisition and create a sales pipeline. Our Verizon Customer Service team supports new customers through each step of the order process to ensure complete customer satisfaction and guarantee Spark Theory’s and Verizon’s goals are achieved.

The Verizon Customer Service Representative Will:

• Communicate with customers directly to provide Verizon product and technology information
• Handle all customer questions, inquiries, and objections with patience, professionalism and ease
• Provide tailored product and service recommendations by building strong customer relationships and identifying their wants and needs
• Accurately input confidential customer information into our database using our POS software
• Represent our clients in the most genuine, personable way to drive customer satisfaction and client retention
• Assist the sales team by generating leads, creating a referral pipeline and evaluating the sales lifecycle

We are looking for a Verizon Customer Service Representative to have:

• A high school diploma/GED equivalent is required
• A degree in Business, Communications, or related fields preferred
• 1-2 years of experience in Customer Service Representative, serving, or sales role
• Strong attention to detail and data entry skills
• The ability to be versatile and flexible
• A positive outlook, fun attitude, and enjoys interacting with others

Perks of the Verizon Customer Service Representative Role:

• Paid Training
• Competitive compensation structure with the ability to earn bonuses based on performance
• National and International Company Travel Opportunities
• Advancement Opportunities
• Welcoming and Positive Company Culture
• Team Oriented Environment

Job Type: Full-time

Pay: $750.00 - $1,050.00 per week

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: On the road