Vendor Support Coordinator

Overview As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility, is excited to announce the opening of a Vendor Support Coordinator! The Vendor Support Coordinator will primarily be responsible for providing support for our EFM vendors. That support will include collecting compliance documents from vendors (W9, vendor agreements), setting new vendors up in PeopleSoft, Auto Integrate and EDGE, as well as answering vendor questions related to repair order entry and the payment approval process. In addition, the Vendor Support Coordinator will be responsible for increasing Auto Integrate system usage through vendor education and training. The ideal candidate will have proven customer service, persuasion and problem solving skills. This position offers a starting salary of $41,600 per year. This position is full time and requires normal business working hours of Monday through Friday 8 a.m. to 5 p.m.  This is a Hybrid position requiring one day per month in-office at our operations center. Our operations center is located at 2281 Ball Dr. St. Louis, MO 63146.  Enterprise Fleet Management offers a comprehensive healthcare package, 401k matching & profit sharing, paid time off, great discounts, and organizational growth potential. Company Overview Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 700,000 vehicles and growing at 10 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people.  We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees. Responsibilities The Vendor Support Coordinator is primarily responsible for fielding inbound calls and assisting all external vendors with questions regarding the payment process and compliance, while updating and maintaining vendor data and documentationAct as a knowledgeable resource for internal Fleet Management offices and departments regarding vendor related questions submitted Research and utilize multiple systems to provide a high level of internal and external customer service on vendor needs, while developing and maintaining relationshipsVerify banking information for new ACH set up and change requests, audit all wire transactions for accuracy prior to payment, keep vendor ACH information secure and confidentialSolicit current and new vendors to join Auto Integrate by selling and educating the advantages and training on how to effectively use the systemPerform administrative projects, including but not limited to, IRS compliance and internal reportingEqual Opportunity Employer/Disability/Veterans Qualifications Must be 18 years of age or olderMust live in the Greater St. Louis Metropolitan areaMinimum 1 year administrative support experience Minimum 1 year customer service experience Basic proficiency with MS Excel, Word, and OutlookMust be willing to accept $41,600 per year Must have the ability to meet all work from home technical requirementsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureCompetency Based Qualifications: ExecutingCustomer ServiceDetail-OrientedAnalyzingCommunicationFlexibilityWork from Home (WFH) Requirements:Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required.  Connection latency must be less than 100ms.  (Please validate using a speed test tool such as http://www.speedtest.net/)