Efm Client Support Coordinator - Client Solutions

Overview As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, an affiliate of Enterprise Mobility is excited to announce the opening of an EFM Client Support Coordinator on the Client Solutions Team!   The Client Support Services Coordinator for Client Solutions serves as the main point of contact for a select group of clients. The coordinator responds, manages, and follows through to completion inquiries received from the Client Service mailbox and phone line. This team primarily assists in the post activation unit maintenance process (license renewals, lease modifications, lease extensions, the vehicle sale process etc.); coordinates the administration of ancillary service offerings, including the ordering of appropriate cards, certificates, MVRs, etc, updates all required information in the various EFM customer databases (EDGE, Salesforce, EFM website, etc.), and stop bills quotes when vehicles are turned in or sold. In addition, this team Develops and maintains effective relationships with internal teams and external vendors, and partners with group personnel, vendors and customers to resolve escalated issues. The ideal candidate will be a strong communicator that has good organizational skills and a passion to strengthen the client experience.  This position offers a starting salary range of $47,000-$50,000 per year depending upon relevant experience and skill level. This position is full time and requires normal business working hours of Monday through Friday 8 a.m. to 5 p.m. CST. This is a work from home position that will allow you to work 100% from your home residence in the St. Louis Metropolitan area.  Enterprise Fleet Management offers a comprehensive healthcare package, 401k matching & profit sharing, paid time off, great discounts, and organizational growth potential!  Company Overview Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 700,000 vehicles and growing at almost 12 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees. Responsibilities Serve as a primary contact for clients and Group personnel; Prioritize, research and responds to questions, via email and phone, from Group personnel, vendors and clients; Collaborate with other departments to provide an excellent client experienceWork with clients on billing questions; Review accounting errors and perform client payment reconciliationsRespond to inquiries from drivers and other client contacts from driver mobile app and customer website applications; consult on product usage and best practices to manage their fleet of vehicles; serve as liaison for IT supportSupport centralized administrative and sales tasks related to the client base; this includes escalating issues and other client concerns to internal teams based on level of complexity to ensure a timely response; (May include managing inquiries related to the vehicle acquisition process, invoicing, quoting, stock vehicles, vehicle transports, license and title, maintenance, risk management, vehicle disposal and other ancillaries related to managing a fleet of vehicles). Review required information in the various EFM client databases to update clients with information as necessaryProactively identify opportunities for efficiencies with billing, website, mobile app and other reporting visible to client; communicate as necessary with department leadershipEqual Opportunity Employer/Disability/Veterans Qualifications Minimum Qualifications Include:Must live in the St. Louis Metropolitan areaTwo or more years strong client or vendor support experience and proven ability to multi-task and interact with multiple clients, teams or groupsOne to two years successful experience in client communicationTwo or more years successful experience analyzing data, troubleshooting and identifying issuesTwo or more years of logistics, sales or vendor support experience One year in accounting, billing, or AR/AP preferred or PeopleSoft Financial experienceBasic skills of Microsoft Office applications (Word, Excel, Outlook)Must be willing to accept $47,000 - $50,000 per yearMust have the ability to meet all work from home technical requirementsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureQualified Candidates must possess the following competencies:ExecutingWorking with a TeamCustomer ServiceDetail-OrientedAnalyzingCommunicationFlexibility  Work from Home (WFH) Requirements: Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required.  Connection latency must be less than 100ms.  (Please validate using a speed test tool such as http://www.speedtest.net/)