Vendor Program Manager

Vendor Program Manager

IQVIA’s Sponsor Delivery Unit is a global team of professionals dedicated to partnering with our client to drive healthcare forward and to enable medical breakthroughs that advance healthcare and patient treatment options around the world. This sponsor dedicated unit is working with a robust set of processes designed to enable successful study implementation across products and indications. Our environment is a fast-paced hub of creative individuals with a real sense of community.

As a core member of the Clinical Trial Team (CTT) you will independently manage all vendor-related aspects of global clinical trial(s) to deliver study outcomes within schedule, budget, quality/compliance, and performance standards. You will be accountable for vendor service delivery at study level and collaborate closely with the Vendor Start-up Manager (VSM) for selected services (central labs, electronic clinical outcomes assessment/electronic patient reported outcomes (eCOA/ePRO), interactive response technology (IRT), cardiac and respiratory diagnostics, patient recruitment and retention (PR&R), and imaging reading) during study start-up, and leverages effectively their technical and study start-up (SSU) expertise to ensure a timely study start-up.

Proactively, you will manage vendor-related risks and potential issues. Implements global vendor strategy and if required, escalate vendor issues to the VSM while keeping Vendor Program Leads informed about risks, issues, and study progress.

Responsibilities might include:

• Close interaction and collaboration with study team lead and study team members during study lifetime
• Review of vendor related protocol sections during protocol development
• Quote/proposal review in collaboration with procurement, support contract negotiations, if required
• Contributing to the development of vendor contract amendments
• Accountability for vendor cost control, budget review, invoice reconciliation and PO close-out
• Vendor service excellence at study level, ensures vendors meet quality and service level standards in their service delivery for the trial
• Covering all vendor activities after study start-up and all categories not covered by VSMs during start-up
• Initiating/coordinating vendor kick-off meeting for categories not covered by VSMs
• Attends vendor kick-off meeting for VSM supported categories
• Optimizing a frontloaded and timely study-start-up process, manages vendor-related activities for go live
• Performing user-acceptance testing (UAT) for eCOA and IRT
• Driving and monitoring central vendor-related activities for site activation, compiles Final Protocol Package (FPP) required documents centrally, monitors site activation progress and addresses related issues and risk
• Creating and maintaining vendor-related risk maps with contingency plan for documentation
• Managing system and portal user access for vendor, sponsor and site staff, maintain access logs
• Using Clinical Insights to manage vendors and to achieve site readiness timelines
• Planning and tracks supply delivery to sites and return of equipment from sites
• Interacting and collaborates with Data Ops, reviews vendor-related cycle times
• Acting as escalation point for vendor-related query management
• Following up with countries and hubs for their vendor-related risks and issues

• Documenting issues identified with vendor oversight/performance and implements and monitor corrective action

Required knowledge, skills, and abilities

• 3+ years working experience and excellent knowledge of the clinical operation processes and vendor management
• Excellent knowledge of GxP and ICH regulations
• Very good knowledge of clinical trial design and mapping to supplier requirements
• User Acceptance testing for eCOA and IRT
• Site collaboration and site activation
• Vendor management; outsourcing, contracting, sourcing, of clinical services
• Results-driven: demonstrated ability of completing projects on time
• Ability to work in cross-functional teams and a matrixed environment
• Strong influencing and negotiation skills
• Good written and oral communications skills
• Very good problem-solving skills
• Demonstrated willingness to make decisions and to take responsibility for such
• Excellent interpersonal skills (team player)
• Proven networking skills and ability to share knowledge and experience amongst colleagues.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $87,900.00 - $175,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.