Vendor Change Management Program Manager

Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues and are strong advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Global Operations is for you. The Vendor Change Management Team within Global Operations is a team whose mission is to enable Meta priorities through effective and customer-focused Change Management, providing strategic guidance and seamless partnership with stakeholders and vendors. We are looking for a Program Manager who will work with internal and external stakeholders, advising the best strategy for managing supply and demand changes.

Vendor Change Management Program Manager Responsibilities:

• Coordinate planning and execution for multiple small to large-scale Vendor Change Management projects in support of our product and operations partners.
• Accountable for project progress, flagging when projects or deadlines are in jeopardy, while maintaining respectful relationships in difficult or stressful situations
• Focus on continual process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with crossfunctional teams to optimise outcomes.
• Communicate prioritization and trade-off operational decisions to the broader cross-functional team to drive consensus and ensure that those decisions are properly implemented
• Facilitate discussion and coordination among operational stakeholders across the company to manage all existing resources in the most effective way
• Manage Meta's cross-functional operational efforts and advocate for our Vendor Partners, working with engineering, policy, training, and other operational teams to ensure the smooth rollout of changes
• Manage dynamic and growing requirements with limited guidance and prioritize competing needs with sound reasoning and creative solutions
• Creating and maintaining documentation standards and procedural expectations
• Responsible for using basic SQL queries to retrieve data and conduct analysis to support data-driven decision making processes
• Ability for approximately 10% international travel

Minimum Qualifications:

• 4+ years of experience in Project Management, Consulting, Process Optimization, Supply Chain Logistics or Operations Management
• 4+ years of experience initiating and driving projects to completion independently, with minimal guidance
• Experience in problem-solving, cross-functional collaboration, and organizational initiatives
• Experience operating in a fast-paced environment under high pressure, prioritizing and managing multiple projects simultaneously in an ambiguous and fast-paced environment
• Effective communication skills with the experience to drive consensus when necessary

Preferred Qualifications:

• BA or BS Degree
• 4+ years of experience working in analytical activities within Excel or data managing software systems to drive business decisions and strategy
• Experience in building or managing global partnerships and programs across multiple functional areas in a fast-paced environment
• Comfort with ambiguity and experience shifting between strategic and tactical environments

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.