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Form of workJob Description
COMPANY OVERVIEW:
Coastal Vacation Properties is the Premier Vacation Property Management Company in Fort Myers Beach. A family-owned business, we’ve become successful by personalizing the needs of our clients. We offer competitive wages, bonus opportunities, and paid time off.
POSITION SUMMARY:
We are currently seeking an energetic, detail-oriented individual to assist with different aspects of the business as a Vacation Rental Specialist. The ideal candidate must be organized with excellent interpersonal and communication skills. Previous experience in the property management or hospitality industry is highly desired.
Coastal Vacation Properties is committed to maintaining the highest level of quality and standards and it is our team members that help us ensure this. If you enjoy working in a fun, casual environment, that is never boring, you'll enjoy being part of the Coastal Vacation Properties team.
POSITIONS AVAILABLE:
- 1 - Full Time
RESPONSIBILITIES:
● Maintaining all reservation information, including payments and documentation, check-in instructions,auto-responders, etc.
● Answer incoming phone calls and emails from guests and owners.
● Responding to all inquiries, including direct, Vrbo, Airbnb, and other OTA’s
● Monitor and manage all reviews (responding to guests, sharing with owners, adding to the website).
● Assisting guests with issues and requests.
● Communicate between Housekeeping, Quality Control, and Ops of any reservation changes or guest issues.
● Assist our Business Development department with setting up new properties.
QUALIFICATIONS:
● Preferred - Previous experience in the Vacation Rental or hospitality industry.
● Tech-savvy with the ability to quickly learn new software and systems.
● Flexibility to share phone and inquiry responsibilities after hours and on weekends.
● Creative problem-solving skills and the ability to think quickly and effectively on your feet.
● Team player with a positive, professional mentality.
● Ability to multitask, prioritize, and be flexible with changing daily business needs.
● Bi-lingual preferred
● Must be available to work weekends and assigned holidays.
