Owner Relations Manager - Vacation Rental

About us

Join our dynamic team as an Owner Relations Manager, where you'll play a pivotal role in fostering positive relationships with our home owners. We're seeking a reliable, team player individual who excels in communication, problem-solving, and client management to ensure our owners feel valued, supported, and engaged. As the primary point of contact, you'll leverage your exceptional interpersonal skills to address inquiries, resolve issues, and enhance overall satisfaction, contributing to the success and growth of our organization.

Responsibilities:

• Handle Owner Communication: Manage incoming calls, emails, and correspondence from the owner portfolio, ensuring timely and effective responses to inquiries and concerns.
• Weekly Owner Check-In: Conduct regular check-ins with owners to provide updates, address any issues or concerns, and maintain strong relationships.
• Owner Portal Management: Assist owners with navigating the owner portal, facilitating owner reservations, and addressing any technical or procedural issues.
• Owner Statement Review: Review owner statements, ensuring accuracy and completeness, and address any questions or discrepancies that may arise.
• Listing Information Updates: Maintain up-to-date listing information, making necessary revisions or updates to ensure accuracy and relevance.
• Coordination with Inspectors: Collaborate with inspectors to facilitate unit inspections, address any maintenance or compliance issues, and resolve guest concerns effectively.
• Guest Issue Resolution: Act as a liaison between owners and guests to resolve any issues or concerns that may arise during their stay.

Experience:

• Vacation Rental Experience: Previous experience in the Vacation Rental industry is preferred, with a solid understanding of owner-guest dynamics and operational processes.
• MS Office Proficiency: Demonstrated proficiency in MS Office, particularly in Excel and Word, for data management, reporting, and correspondence.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with owners, guests, and internal team members.
• Phone Etiquette: Strong phone presence and interpersonal skills to handle owner calls professionally and courteously.
• Organizational Skills: Strong organizational skills with the ability to manage multiple tasks simultaneously, prioritize workload, and meet deadlines.
• Attention to Detail: Meticulous attention to detail and problem-solving abilities to ensure accuracy in owner statements, listing information, and guest issue resolution.
• Team Collaboration: Ability to work collaboratively as part of a team while also being capable of working independently to handle Owner Relations tasks effectively.

If you are a Go-getter and have experience in Hospitality, we invite you to submit your application.

Before we proceed with scheduling an interview, kindly complete this brief trait survey. https://go.cultureindex.com/p/ijQmgTuBN8UPrfuo4zDq

We are an EOS driven company

Focused. Responsive. Simple.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Weekends as needed

Application Question(s):

• Are you available to work weekends?

Experience:

• Customer service: 1 year (Required)

Work Location: In person