Address
Form of work
SalaryJob Summary
Make an impact:
The Public Works Department plans, constructs, and maintains the City’s infrastructure. This includes streets, signals, sidewalks, streetlights, water, stormwater, and wastewater utilities.
Our Utility Customer Care team is looking for a dedicated, collaborative, and skilled problem solver to be part of the Public Works Department. The Utility Customer Care Team provides customer care and support for over 58,000 customer accounts in the Salem community on the phone, in person, in writing, and in the field. The team also assists in maintaining the City’s utility infrastructure by reading and maintaining water meters.
The Utility Field Representative position is critical to the daily functions of utility billing operations and plays a vital role in evaluating City assets and resolving customer utility-related issues.
Learn and grow:
Public Works offers a variety of growth opportunities and encourage personal development for all of our employees. Further training, development, and opportunities would be discussed as necessary and/or applicable.
What you will do:
Utility Field Representatives are required to drive and walk in and around the community to perform skilled technical maintenance work, in-field customer service, and meter reading to efficiently meet utility billing schedules.
Additional information on job responsibilities:
- Ability to prioritize work and complete daily assignments;
- Exercise independent judgement when necessary;
- Provide excellent customer service to internal and external customers;
- Work in a team-environment to meet tight deadlines; and
- Work outside in all weather conditions.
- Medical, dental, and vision coverage for you and your family.
- Paid vacation and sick time in accordance with City policies.
- Competitive pay.
- Employer-paid PERS contribution of 6%.
- Opportunity for voluntary pre-tax contributions to a 457b account.
- Health care and dependent care flexible spending accounts.
- Voluntary long-term care.
- Employee wellness program.
- Employee assistance program.
- Employee health clinic.
- Position schedule is Monday – Friday, OT may be required to meet operational needs.
- Must pass the pre-employment background check.
- Must have an Oregon Driver license and meet the City of Salem's driving standards.
- Graduation from high school or completion of General Education Development (GED) test, and three years of experience in water meter testing, repair, and meter reading, or any combination of experience and training that demonstrate possession of the knowledge, skills, and abilities as listed, and ability to perform the essential job functions.
- Hiring managers do not have access to view resumes as part of the application review process, please make sure to give detailed information in your application that includes your experience, knowledge, skills, and abilities as requested in the supplemental questions and job advertisement.
The City of Salem is the second largest City in the State of Oregon. Located in the lush Willamette Valley, Salem is the capital city of Oregon with a population over 170,000. Centrally located, Salem is 47 miles south of Portland and an hour from the Cascade Mountains to the east and an hour from the ocean beaches to the west. Salem is an exceptional community for living and working with exciting new and comfortable well-established neighborhoods and carefully preserved historic buildings.
A full-service City, Salem has eight primary departments:
Community Services, Finance, Fire, Enterprise Services, Legal, Police, Public Works, and Urban Development. Several departments also have functional divisions within their department. The City has five labor unions and employs roughly 1,350 talented and dedicated staff members.
The Public Works Department values employees and their professional development. If you are someone that takes pride in collaborating on innovative ideas, proactively responding to community needs, and being a good environmental and financial steward, we look forward to meeting you! The Public Works Department promotes a healthy work life balance, while maintaining the utmost dedication to the health, safety, and welfare of our community, including our team!
The Urban Renewal Agency and the Salem Housing Authority are separate municipal corporations. The Agency contracts with the City for services and the Authority is led by the Housing Administrator within the Urban Development department.
Where can I find out more about the position?
How can I apply?
The City of Salem invites individuals of all diverse communities and backgrounds to apply for our available job opportunities as we strive to provide the best service to everyone. The City of Salem is committed to providing equal employment opportunities to all and has a culture that values diversity, equity, and inclusion. We believe that by welcoming differences, encouraging new ideas and views, listening to, and learning from each other, we are better able to serve the community.
Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.
You may subscribe for automatic notification of job openings at the City of Salem through the Job Interest Cards – sign up today!
For benefits information, please, go to:
https://www.cityofsalem.net/government/jobs/employment-information/afscme-general-service-employee-benefits
