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SalaryA typical schedule for this position is Monday-Friday from 7:30am-4:30pm. The Starting rate of pay is $19.00-$21.00 per hour.
Responsibilities and Job Duties.
- Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
- Interviews customers and records interview information into computer for Customer Service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
- Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
- Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner Work in a fast paced, cooperative, high call volume environment with very detailed expectations Solicit sale of new or additional services.
- Assist in other areas as needed
- Ability to work in a fast-paced environment and manage multiple priorities and demands Ability to communicate effectively, both orally and in writing Ability to analyze and solve problems Ability to gather data and prepare reports Ability to foster a cooperative work environment Ability to follow instructions and work with minimum supervision Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damages.
- Enter data into various systems accurately and efficiently.
- Process credits/refunds to customers as necessary.
- Work with all team members to continue to provide great service to everyone A/R duties (handling payments from customers) Knowledge of MS Word and Excel Excellent organizational skills
WORKING CONDITIONS AND PHYSICAL EFFORT:
Work environment is in a call center. Areas are clean, ventilated, and well lighted. CSR call areas can be noisy and work may be repetitious and challenging, with little time in between calls. Some calls are evaluated to ensure high standards. Also, long periods spent sitting, typing, or looking at a computer screen are very common.
MINIMUM JOB REQUIREMENTS:
- Ability to read, write, comprehend and communicate in English.
- High school diploma or equivalent preferred.
- 2 years of Customer Service experience in a high call volume atmosphere.
- Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
- Excellent organization and communication skills.
- Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
- Knowledge of waste industry is preferred.
To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K
retirement and unlimited opportunities to "Connect with Your Future".
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status
