User Support Analyst

The User Support Analyst will assist in the internal Information Technology Help Desk. He or she will be responsible for servicing of a range of user-centric equipment from desktop imaging to workstations to peripherals. This position will also require working with the CIO, IT Manager and IT Engineers to assist in developing an effective and workable framework for managing and improving the user experience.

Major Duties and Responsibilities:

• Monitors Help Desk requests to ensure that urgent issues are being addressed in a timely manner
• Addresses complicated support issues
• Contributes to the installation, maintenance, and configuration of Stout workstations, office machines, and other technology devices
• Identifies, researches, and resolves high-level technical problems
• Works with staff to customize solutions and/or contacts vendors if needed
• Performs a variety of other complicated tasks requiring a wide range of creativity as well as being involved in other supplementary IT tasks

Knowledge, Skills & Abilities:

• Familiar with a variety of IT concepts, practices, and procedures
• Ability to handle long term projects from beginning to end
• Ability to follow-through on multiple projects simultaneously
• Ability to communicate effectively with management and staff
• Detail oriented
• Team oriented individual
• Possesses good communication skills in order to assist the User Support team
• Must possess a sharp learning temperament and keep abreast of the latest industry developments regarding new technologies and IT practices
• Knowledge of Client Operating Systems (current and previous version), Microsoft Office Suite (current and previous version), Microsoft SharePoint and other widely used productivity software and tools
• Knowledge and familiarity with desktop management toolsets, Microsoft O365, Local and Wide Area Networking

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

• Required regularly to stoop, kneel, crouch, or crawl
• Required regularly to sit and walk
• Required occasionally to lift and/or move up 50 pounds
• Required to have specific vision abilities such as close vision and the ability to adjust focus

Education and/or Training:

• Currently pursuing or has a 4-year degree in Computer Science, Information Technology, or another relevant field
• Looking for someone with at least 2 years of experience in User Support, help desk or IT related experience
• Experience working in a professional services environment preferred

Hours: 10:00am - 7:00pm MST

For individuals assigned to work in Denver, Stout is required by law to include a reasonable estimate of the compensation range for this role. The range for this role takes into account several factors including but not limited to prior work and industry experience, education level, and unique skills. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $26.00 - $28.00 an hour. This role is also anticipated to be eligible to participate in an annual bonus plan. Information about benefits can be found here - https://www.stout.com/en/careers/benefits.

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Denver, CO 80202: Relocate before starting work (Required)

Work Location: Hybrid remote in Denver, CO 80202