User Experience (Ux) Research Intern

Requisition ID: req930 Employment Type: Unclassified Temporary Full-Time (UFP) Division: Communications Compensation: 19.50 - 21.00, Hourly Wage Location: TRS Job Closing:December 1st at 5:00 pm, CST

WHO WE ARE:
Service, Respect, and Connection are core to the individual and collective TRS experience. We know that great service rests on a foundation of relationships that connect us all to an empowering and rewarding career. At TRS, we're inspired by our diverse community who bring authenticity and commitment to our mission to improve the retirement security of public education employees and retirees throughout Texas.
As a group of achievers, we tap collaboration and innovation to raise the bar in performance, administering and counseling pensions and healthcare benefits to ensure certainty for the future of our members. We invite you to join us, where both personal and career growth are respected and where you can make a difference in our members' lives every day.

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WHAT YOU WILL DO:

User Experience Research
Assists in defining a comprehensive User Experience research plan for the agency website.
Identifies best practices for quantitative and qualitative User Experience research methods.
Designs studies to address agency communication goals and objectives.
Facilitates at least one User Experience research study.
Assists in user journey mapping.
General Support
May assist in researching, compiling, and analyzing data; entering data into spreadsheets, databases, and other automated applications; and preparing complex queries and reports.
May review forms, correspondence, reports, and other documents for completeness and acceptability.
May assist in reviewing and analyzing agency policies, procedures, and forms and recommending changes to improve efficiency and effectiveness.
Assists in completing special projects.
Performs related work as assigned.

WHAT YOU WILL BRING:
Required Education
Currently enrolled in and actively attending an accredited college or university as an undergraduate student with a declared major in Information Studies/Science, Statistics, Journalism, Communications, Graphic Design, Psychology, Computer Science, or related program ; OR
Currently enrolled in and actively attending an accredited college or university as a graduate student (Master or Doctoral) in a(n) Information Studies/Science, Statistics, Journalism, Communications, Graphic Design, Psychology, Computer Science, or related program.
Applicant will be required to submit a copy of official college transcripts.
Required Experience
Experience with User Experience (UX) research methods and best practices.
Required Registration, Certification, or Licensure
None.
Preferred Qualifications
Portfolio demonstrating UX research project experience.
Currently enrolled in and actively attending an accredited college or university as a graduate student (Master or Doctoral) in a(n) Information Studies/Science Journalism, Communications, Graphic Design, Statistics, Psychology, Computer Science, or related program.
Letter(s) of recommendation from program professor(s) are strongly encouraged. 
Experience using Microsoft Office software.
Knowledge, Skills, and Abilities
Knowledge of:
User Experience research methods and best practices.
Tools used for web and mobile product research.
General office practices and procedures.
Concepts and practices of proofing, editing, and preparing informational materials.
User Experience design.
Skill in:
Organizing and prioritizing work to manage a high-volume workload in a fast-paced environment, and completing work accurately while meeting deadlines.
Conducting data searches and evaluations of large amounts of information, performing complex analysis of the data, and preparing concise and accurate reports and written/oral recommendations.
Verbal and written communication of complex information that is accurate, timely, and based on sound judgment.
Providing quality customer service.
Reviewing documentation; properly applying complex laws, regulations, rules, and policies; and making decisions based on sound judgment.
Using a personal computer in a Windows and Microsoft Office (Word, Excel) environment, and accurately performing data entry.
Ability to:
Establish and maintain harmonious working relationships with co-workers, agency staff, and other external contacts.
Work effectively in a professional team environment.

Military Occupational Specialty (MOS) Codes:
Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty (http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf) along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please contact Talent Acquisition at careers@trs.texas.gov with questions or for additional information.
To view all job vacancies, visit www.trs.texas.gov/careers or www.trs.csod.com/careersite.
For more information, visit www.trs.texas.gov.