Senior User Experience Researcher, Associate

Small Business team is growing and is looking for Senior Experience Researcher, Associates that are looking to tackle new challenges and pave the way for growth. Come join a growing team that is working diligently to improve the Small business experience at Chase.

As a Senior User Experience Research, Associate in Small Business, you will be successful in this role by delivering actionable insights that leads innovation across product development teams, taming complexity for our users. Additionally, you will be responsible for turning all of product development into a learning organization, guiding others on how to better conduct research and get the most out of our findings. You are also expected to be strong cross-functional partners with Product Management and Engineering, informing prioritization, planning, and decisions along the way to execution.

Job Responsibilities:

• Structure and plan simple evaluative research initiatives that address Small Business team needs
• Design, administer, and report on these research studies, producing associated materials (e.g., screeners, discussion guides, topline, etc.) with some guidance
• Support generative and formative research
• Present work, and the rationale behind research findings, to Small Business leadership
• Take a question or a problem and be able to translate it into a testable hypothesis—complete with a specific method and tasks that appropriately respond to research, project, and business objectives
• Help non-researchers (Product Designers, Content Designers, Product Managers) in taking part in user research work

Required Qualifications, Capabilities and Skills:

• 5+ years of experience in the industry
• Degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible boot camp or similar accelerated learning program, or equivalent work experience
• Strong User Research skills, with confidence across evaluative, generative, and formative research
• Work with design and product leads to identify areas where User Experience research can best provide insight and impact and develop research roadmaps (discovery and delivery)
• Participate in design and research studies for strategic, durable insights as well as fast turnaround projects
• Work with research leads and help with quality deliverables and best practices.
• Conduct strategic research projects and help with findings to product and business leads
• Co-lead design thinking workshops

Preferred Qualifications, Capabilities and Skills:

• Advocate for Accessibility Guidelines and Inclusive Design practices
• Advanced project planning and management skills
• Significant experience with UX Research tools for diary studies, remote research, and usability testing. Quantitative experience a bonus.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans