User Experience Researcher

Come for the culture, grow your career, and enjoy the journey
When you join PROS, you're joining a community of people who genuinely care - about their work, communities, customers, and each other. We empower our teams to be their best from anywhere, and trust that wherever you are, you're going to bring your best self and do your best work.
We take care of our people so you can focus on our customers, business priorities and the important things outside of work. We prioritize flexibility and wellbeing to help our people:

• Rest: Quarterly Recharge Days, company-wide mental health holidays to unplug
• Reset: Work Well Wednesdays, a 'quiet' day to help prioritize focused work with minimal distractions
• Recharge: Trusted Time Off (US) so you can plan for the time you need when you need it
• Reap rewards: Competitive benefits and compensation packages, including paid maternity and paternity leave, adoption and IVF benefits, baby bucks, 401(k) match, pet insurance and more
• Reach your full potential: Leadership training, dedicated people leader programs and resources, Learn and Connect cultural series, active Employee Resource Groups

We celebrate and embrace different views and ideas, and all play a role in fostering an inclusive environment that encourages and protects diversity of thought. Our inclusive culture is one of the reasons we're a Great Place to Work. Our customers tell us over and over that they ultimately choose PROS because of our people. They love our solutions, but at the end of the day, they don't choose our technology-they choose us, and that is the ultimate compliment.
We invite you to join our team and grow your career at PROS! Help us shape the future of how companies compete and win in their markets!
What you'll do:
The User Experience Researcher (UX Researcher) plays a key role in evaluating the experience of our cloud-based enterprise software. They conduct user research studies, using various methods, to inform design and product management strategy. They are an influential advocate for user-centered design both internally and externally and approach research with pragmatism.
As a UX Researcher, you are responsible for infusing user-centered design thinking in everything the UX and Product teams do. You challenge your team to improve both key UX metrics (user feedback, adoption, user satisfaction, and customer retention), and business metrics (customer satisfaction, reviews, sales, market-share).
A Day in the Life of a Product Manager - About the role:
The primary focus of this role is product design research. This role reports to the Vice President of the User Experience Team and collaborates with UX Designers, UI Designers, Researchers, Product Management and Customer Success teams.
This is a hybrid role with the expectation to work in a PROS office, if in proximity. The successful candidate:

• Works closely with Research Lead, product team members, and various stakeholders to develop, conduct and report insights from user research studies
• Utilizes research methods such as: contextual inquiry, interviewing, task analysis, competitive analysis, formative and summative usability testing, A/B testing, personas, surveys, statistical analysis and card sorting
• Utilizes data visualization software to analyze and disseminate quantitative data
• Educates the team on the latest usability research methods
• Evangelizes user-centered design inside and outside the company
• Possibly includes low-fidelity prototyping, heuristic reviews, and web analytics
• This position will require working with colleagues in European time zones

Required Qualifications - About you:
We are looking for candidates who possess the rare combination of the following achievements, skills and behaviors:

• You're accomplished. You have successfully delivered research projects with measurable outcomes in an academic or business environment. Experience working in a User Experience related role in an agile software environment is a plus
• You're knowledgeable. Solid foundation in experimental design and research methods, usability principles and interviewing techniques such as think-aloud protocols and qualitative analysis
• You're motivated. You're THE definition of a self-starter and a problem-solver. You're resourceful and pragmatic with excellent time management skills. You think a step ahead, propose new courses of action, and develop relationships across and outside the organization
• You're an open book. You communicate crisply and are a good listener. You go out of your way to be transparent in your actions and your words. Excellent written, verbal and visual communication skills to share research findings and actionable recommendations
• You're collaborative. You possess a desire to work with and influence researchers, designers, web analysts, content strategists, product managers and engineers, as well as stakeholders and customers
• You're a global thinker. You have a sensitivity and willingness to work across cultures and time zones. Willing to travel when required

Preferred Qualifications:

• Bachelor's Degree preferred in Human Factors, Cognitive Science, Psychology, Data Science, or related fields preferred

Skills & Personal Characteristics:

• Ownership
• Innovation
• Care

About PROS:
PROS Holdings, Inc. (NYSE: PRO) is your company's best-kept secret for profitable growth. Viewed as a market-leader by both Gartner and IDC for its CPQ and price optimization capabilities, PROS advanced AI delivers results to the world's top brands including Cargill, Etihad, Honeywell, HP, Lenovo, Lufthansa, Siemens and more. With more than 30 million AI models, PROS award winning AI is the driving force in processing more than 2 trillion transactions per year. PROS customers report up to 96% efficiency gain, up to 5% margin improvement and up to 20% revenue lift, according to a recent ROI study. To learn more, visit www.pros.
Why PROS?
PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won't stop until we've delivered on our promises. We're committed to the success of our customers. That's why we think harder and dream bigger - so our customers can go even further than they ever imagined possible.
This is a unique opportunity to join a company that has 30+ years of proven success with a long runway of more success.
Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.
Work Environment:
Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.