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Form of workJOB DESCRIPTION
ABOUT THE TEAM
We are the Corporate User Experience Research team. We are looking for a highly creative, passionate, and driven qualitative or mixed-method User Experience Researcher to join our team focused on internal-facing enterprise systems and applications to create a better experience for employees in the Credit Risk domain.
As a Senior User Experience Researcher your role involves scoping, planning, and conducting research, delivering actionable insights from comprehensive data analysis. You will collaborate with other UX Researchers, Product Designers, Product Owners, and Developers to create experiences that marry the best of user, business + technology thinking.
Job Responsibilities
- Structure and plan tactical research initiatives that address Credit Risk team needs
- Plan and execute generative and formative research
- Take a question or a problem and be able to translate it into a hypothesis—complete with a specific method and tasks that appropriately respond to research, project, and business objectives
- Be able to quickly understand the needs of our internal clients and stakeholders—especially as they relate to who their users are and what questions they really need to have answered
- Design, administer, and report on research studies, producing associated materials (e.g., screeners, discussion guides, toplines, etc.)
- Present work, and the rationale behind research findings, to Credit Risk stakeholders
- Help non-researchers (Product Designers, Product Owners) in taking part in user research work
- Work collaboratively with the Credit Risk Research Lead, Product Designers, Product Owners, Developers, and other key stakeholders through all phases of a project
- Have excellent project management and organizational skills and execute on time
Required Qualifications, Capabilities and Skills
- Bachelor’s Degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience conducting qualitative research
- Minimum of 3 years of experience in User Experience research
- Ability to lead a research study from beginning to end independently
- Experience conducting evaluative research, and supporting generative and strategic research
- Demonstrated ability to deliver recommendations that balance user needs and business needs
- Excellent communication, listening, and negotiation skills with stakeholders and senior executives- write, speak, and present information effectively, persuasively and confidently in a variety of communication/corporate settings
- Foundational experience with key UX methods and UX research tools for studies
Preferred Qualifications, Capabilities and Skills
- Master’s, Ph.D. or other terminal degree in Human Computer Interaction, Cognitive Sciences, Psychology, Anthropology, Information Sciences or related discipline from a major accredited college or university
- Expertise in both qualitative and quantitative methodologies
- Interest or previous experience working in Financial Services or Fintech.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.
