Senior User Researcher

Procore is seeking a Senior User Researcher to join our Product Insights team. In this pivotal role, you will conduct comprehensive user research to uncover and solve the real issues challenging productivity and impeding innovation in the construction space. Your research will enhance our user experiences and create valuable outcomes for the business. As an adept User Researcher, you will lead impactful studies while collaborating seamlessly across various business domains. With your strong leadership skills, you will leverage diverse customer feedback channels and data points to shape and execute research studies within designated business domains. Your seasoned expertise will enable you to deploy innovative research methodologies, adeptly navigating complex problems with confidence.

Reporting to our Director of User Research, you will be an integral part of our Product Insights Team. Working alongside fellow User Researchers, Subject Matter Experts, and Product Data Analysts, you will apply advanced research techniques and strategic thinking to drive collaborative efforts across customer-facing departments. You’ll engage in projects that span the various phases of construction. You’ll work alongside Designers, PMs, and Engineers. You’ll visit job sites and see firsthand the complexities of what goes into a project. Your ability to forge strong partnerships and advocate for the inclusion of end-user insights will be instrumental in delivering exceptional experiences that resonate with our customers. Additionally, as the Senior User Researcher you will be responsible for assessing and balancing the effort required against the urgency and importance of research needs, determining whether longer-term, in-depth research efforts or shorter-term, more focused studies are the most effective approach for a particular initiative.

Who you are:

You are a collaborative leader driven by action with a natural curiosity to go deep into the problem domains to which you are assigned. You excel in building meaningful connections within your teams and go beyond conventional research reporting by delivering compelling visual narratives to support your insights. Leveraging internal platforms, you share early findings effectively, demonstrating the tangible value of user research through actionable insights. If you thrive in a high-impact, outcome-driven environment and are passionate about advancing digital solutions in a growing technical industry, this role is for you.

What you'll do:

• Work directly with Product Managers, Designers, Subject Matter Experts, and Product Analysts to target areas needing deeper research
• Execute diverse and thorough user research using exploratory, generative, and evaluative methods
• Manage user research initiatives throughout the entire project lifecycle, from initial exploration to post-launch evaluations
• Foster collaborative relationships with other customer insights teams to deepen research insights and facilitate comprehensive persona and customer journey analyses
• Collaborate with and influence stakeholders focused on outcomes, by creatively disseminating customer insights to foster greater empathy across the organization
• Participate in customer events, job site visits, and facilitate insights sessions to deepen understanding of user needs
• Provide guidance and encouragement for customer-facing teams to adopt and excel in research best practices, enhancing customer interactions

What We’re Looking For:

• 5+ years of experience in conducting and coaching user research
• Mastery toolkit of research methods, such as contextual inquiries, RITE testing, participatory design sessions, interviews, formative and summative usability studies, and experience with quantitative methods, such as surveys and data analytics
• Keen ability to discern when to apply rigorous versus lean methodologies
• Familiarity with common research tools/software (e.g., Qualtrics, UserTesting)
• Demonstrated experience in conducting research within iterative design cycles, product development frameworks, and rolling research cadences
• Strong communication and presentation skills, with the ability to influence stakeholders
• Experience in B2B enterprise software industry knowledge preferred
• Proven ability to apply qualitative and quantitative methods to inform product strategy and development
• Experience collaborating with diverse team members and partners, including designers, product managers, and software developers
• Proficiency in a fast-paced Agile environment
• Experience distilling complex ideas into clear, actionable insights for extended team members
• Experience in the Architecture, Engineering, and Construction (AEC) industry is advantageous

About Procore

At Procore, we believe in building innovative technology solutions that transform the construction industry, by ensuring every construction project is connected, collaborative, and successful. Join us in our mission to revolutionize the construction industry through simplified project management, enhanced quality and safety standards, and drive business growth.

If you’re ready to make a significant impact in a rapidly evolving industry, apply now to join our team of passionate innovators at Procore.

This is a hybrid role with 2 to 3 days a week in the Austin office.

Base Pay Range $134,800 - $185,350. Eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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